Patient Services Advisor (Extended Access Sessions)NHS
Job summary
Are you looking for a flexible role in healthcare that fits around your lifestyle while offering opportunities to grow and develop your career?
Churchmere Medical Group is seeking a motivated and adaptable Patient Services Advisor (PSA) to support our Extended Access service, helping us provide vital care to our patients outside of core hours.
This is a part-time, ad hoc position ideal for those seeking flexible, additional hours in a supportive and rewarding environment.
Main duties of the job
About the Role
As a Patient Services Advisor, you will be a key part of our front-line team, ensuring patients receive a professional, efficient, and compassionate service.
Your duties will include:
- Welcoming and assisting patients at reception
- Managing telephone, face-to-face, and online enquiries
- Booking and managing appointments
- Signposting patients to the most appropriate service
- Supporting clinicians and maintaining smooth clinic operations
- Carrying out administrative tasks accurately and efficiently
Job description
Working Pattern
- Approximately 12-18 hours per month
- Weekday evenings: 4:00pm 8:00pm
- Saturdays: 8:00am 1:00pm
- Shifts across Ellesmere Health Centre and Clayton Medical Practice (Whitchurch)
- Rota provided one month in advance
- Designed to offer a high level of flexibility around other commitments
About the Role
As a Patient Services Advisor, you will be a key part of our front-line team, ensuring patients receive a professional, efficient, and compassionate service.
Your duties will include:
- Welcoming and assisting patients at reception
- Managing telephone, face-to-face, and online enquiries
- Booking and managing appointments
- Signposting patients to the most appropriate service
- Supporting clinicians and maintaining smooth clinic operations
- Carrying out administrative tasks accurately and efficiently
Training & Career Development
We are committed to supporting our staff to develop and succeed.
- Full training provided for the PSA role
- Initial training delivered during core working hours
- Ongoing access to learning and development opportunities
- Opportunity to gain experience in Primary Care and develop skills for future roles within the NHS
- A great stepping stone for those interested in a long-term healthcare career
About us
Why Join Us?
- Highly flexible working pattern ideal for work-life balance
- Opportunity to build a career in the NHS / Primary Care
- Supportive, friendly, and welcoming team environment
- Access to training and development opportunities
- Eligible for the NHS Pension Scheme (where applicable)
- Access to a Blue Light Card, offering discounts across leading retailers, travel, and leisure
- Varied working environment across multiple sites