Clinical Support ManagerNHS

Job summary

This role is subject to a an sign on bonus £1000 when completed a satisfactory probation period and a further £1000 after been in role for 12 months.

The Clinical Support Manager plays a central role in ensuring that services are delivered to the highest clinical, legal and operational standards. This role combines clinical expertise, operational oversight and leadership of the HUB and field based teams. It is suited to an experienced mental health clinician who can interpret legislation, respond to complex operational challenges and support staff working in high pressure environments. The Clinical Support Manager plays a central role in ensuring that services are delivered to the highest clinical, legal and operational standards. This role combines clinical expertise, operational oversight and leadership of the HUB and field based teams. It is suited to an experienced mental health clinician who can interpret legislation, respond to complex operational challenges and support staff working in high pressure environments. The role offers the opportunity to influence service quality across a rapidly expanding organisation that is pushing for market leader status in the sector.

Main duties of the job

Key responsibilities include

• *Taking full responsibility for the HUB, ensuring all operations run efficiently and issues are resolved promptly
• Coordinating service delivery for Secure Transport and Complex Care, including alignment with contractual requirements, authorisation processes and billing accuracy
• Monitoring call quality, supporting performance improvement and providing coaching and feedback to team members * Ensuring compliance with clinical guidelines, policies, protocols and best practice standards
• Managing shift planning, attendance escalation and task allocation to ensure consistent coverage and safe service delivery
• Using performance data to understand trends and support continuous improvement
• Providing leadership and guidance to staff handling complex calls, escalations or challenging situations
• Collaborating with other team leaders and stakeholders to maintain consistent service delivery and resolve operational issues
• Leading improvements in HUB processes and systems and encouraging team involvement in innovation activity
• Delivering team meetings and training sessions that support skills development and positive team culture

Job description

The Clinical Support Manager plays a central role in ensuring that services are delivered to the highest clinical, legal and operational standards.

This role combines clinical expertise, operational oversight and leadership of the HUB and field based teams.

It is suited to an experienced mental health clinician who can interpret legislation, respond to complex operational challenges and support staff working in high pressure environments.

The role offers the opportunity to influence service quality across a rapidly expanding organisation that is pushing for market leader status in the sector.

Clinical Support Manager is responsible for

• Ensuring that Prometheus delivers safe, lawful and high quality care across secure transport and complex care services.
• Taking full responsibility for the HUB, ensuring all operations run efficiently and issues are resolved promptly
• Coordinating service delivery for Secure Transport and Complex Care, including alignment with contractual requirements, authorisation processes and billing accuracy
• Monitoring call quality, supporting performance improvement and providing coaching and feedback to team members
• Ensuring compliance with clinical guidelines, policies, protocols and best practice standards
• Managing shift planning, attendance escalation and task allocation to ensure consistent coverage and safe service delivery
• Using performance data to understand trends and support continuous improvement
• Providing leadership and guidance to staff handling complex calls, escalations or challenging situations
• Collaborating with other team leaders and stakeholders to maintain consistent service delivery and resolve operational issues
• Leading improvements in HUB processes and systems and encouraging team involvement in innovation activity
• Delivering team meetings and training sessions that support skills development and positive team culture
• Exercising expert oversight of the Mental Health Act, Mental Capacity Act and DoLS, ensuring that patients are conveyed and supported lawfully and in line with the Code of Practice
• Liaising with external professionals including Approved Mental Health Professionals to ensure lawful detention and conveyance
• Maintaining accurate records of legal status and supporting patients, relatives and staff in understanding rights, safeguards and processes
• Keeping up to date with legislation, policy and best practice related to mental health law and contributing to training and development in this area Essential Skills

About us

Prometheus is a specialist provider of secure transport and complex care services for mental health patients, working with NHS Trusts, Acute Trusts, Local Authorities and independent healthcare organisations. Our focus is on safety, dignity and high quality care, delivered by teams who understand the needs of people experiencing mental health crises and requiring specialist support. As the business continues to grow, we are strengthening our operational leadership to support the delivery of safe, lawful and consistent services.