Clerical AssistantNHS
Job summary
We are recruiting to a part-time administrator role, to work within the Musculoskeletal Clinical Assessment Service (MSKCATS).
The role is based at both Widnes Health Care Resource Centre and Halton General Hospital in Runcorn, working 22.5 hours per week, covering Wednesday, Thursday and Fridays (7.5 hours per day)
The successful candidate will provide a comprehensive administrative role to MSKCATS service. Led by the Clinical Lead, the service is provided by Advanced Musculoskeletal Physiotherapy Practitioners and First Contact Practitioners (Physiotherapists) who assess patients suffering with musculoskeletal conditions and streamline them into the most appropriate management of their needs.
Please note that this role is not eligible for a Certificate of Sponsorship, if you are an overseas national requiring a Visa to work in the UK
Main duties of the job
The role will include all aspects of general administrative work including, but not exclusive to, patient registration and validation, appointment making, processing referrals to other services such as secondary care providers, processing reports to GP colleagues, service data, stock control, queries from patients and GP colleagues and supporting the clinical staff in the service. Working within a team of administrators for the MSKCATS, the postholder will:
- Provide a comprehensive administrative service to MSKCATS team
- Work within a team environment of both the administration team and wider MSKCATS team
- Be responsible for the incoming referrals through validation of referrals, booking patient appointments, sending text messages to confirm appointments.
- Be responsible for the outgoing referrals to other services eg secondary care or therapies
- Be responsible for taking messages and acting on them in a timely manner
- Be responsible for data collection as the needs of the service dictate
- Be responsible for stock control
- Work with an empathetic, confident manner with staff, patients and relatives
- Maintain confidentiality at all times
Job description
This job description outlines the current main responsibilities of the post. However, the duties of the post may change and develop over time and this job description may, therefore, be amended in consultation with the post holder.
FULL JOB DESCRIPTION ATTACHED
About us
Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM). They underpin everything we do and everything we aspire to be as an organisation
Our mission is to be exceptional for our patients, our communities and each other
Our vision is to be a great organisation providing excellent healthcare and opportunities to work and learn
Our approach to healthcare is founded on our four core values:
Kind - we are caring, supporting and respectful to everyone
Open - we are honest, transparent and open to new ways of working
Fair - we listen, value our differences and are inclusive to all
One team - we work well together and with our communities
We employ almost 6,500 people from more than 80 nationalities and are fully committed to being an equal, diverse and inclusive employer. Our culture and values ensure that everyone is treated with dignity and respect, and that no job applicant or employee is disadvantaged at any stage of their journey.
We are also proud to be an Armed Forces Friendly organisation and welcome applications from members of the Armed Forces community, including veterans, reservists and families.
Working at NCM means becoming part of a dedicated team of clinical and support staff who are passionate about keeping people well and supporting wellbeing. If you share our values and are motivated by making a difference for our patients, we'd be delighted to receive your application