Medical Receptionist/AdministratorNHS
Job summary
The Linden Medical Group is seeking to further expand our fabulous reception/administration team.
We are looking to recruit an experienced, efficient, enthusiastic, highly motivated, flexible and well organised Medical Receptionist/Administrator.
The working pattern is 27 hours over 4 days as follows:
Monday & Tuesday 8am - 2pm
Wednesday 8am-5:30pm with 1 hour unpaid lunch
Friday 10am-5:30pm with 1 hour unpaid lunch
This is an extremely busy role which requires hard work, the ability to multi task, to deal with multiple different demands on your time, the ability to calm a situation to prevent escalation, a good sense of humour, active listening skills, the ability to fit in with an established, friendly, team, the ability to prioritise to ensure all tasks are completed in a timely manner, excellent customer service skills and a smart, professional appearance.
Previous experience of the SystmOne clinical system is necessary
Main duties of the job
We are looking for candidates who can demonstrate the following:
Excellent customer service skills.
The ability to empathise.
The ability to remain calm under pressure.
Demonstrates active listening skills.
Be sensitive to the needs of others.
Who are adept at problem-solving.
Excellent attention to detail.
The ability to prioritise daily work to ensure all tasks are completed in a timely fashion.
The ability to integrate into an established team.
Good Sense of humour.
Positive attitude.
Professional Telephone manner
In return we can offer a position within a very friendly Practice and pleasant working conditions. We actively look to encourage training for staff which, in turn, gives variety to the role.
Our ideal candidate will have previous experience in a similar role.
Job description
JOB TITLE: MEDICAL RECEPTIONIST/ADMINISTRATOR
REPORTS TO: Operations Manager
ACCOUNTABLE TO: Practice Manager
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Additional responsibilities include maintaining computerised records.
Job Responsibilities:
To ensure that the Reception/Administration functioning of the Practice runs smoothly and provides a high level of service to patients, doctors, nurses and other members of the Practice Team.
Duties and Responsibilities:
Telephone Duties
Making appointments
Taking and passing on messages
Making appointments to discuss results
Signpost callers to the appropriate healthcare professional
Home visit requests
Deal with general enquiries
Contact patients, other team members and associated healthcare agencies and providers
Reception Duties
Greet and direct patients and visitors
Register new patients and temporary residents
Make appointments
Ensure outstanding queries are explained and handed over to colleagues as necessary
Respond to requests of doctors and nurses during clinics
Collect payments from patients for non-NHS services
Deal with general enquiries
Scanning and Filing
Prescriptions
Dealing with requests and queries relating to prescriptions
Raising prescriptions as per Practice protocols
Processing of incoming correspondence, this involves scanning letters, adding clinical codes and attaching to the patient records - training will be provided to perform this.
Register new patients on to the system on a daily basis
Complete electronic tasks on a daily basis
Any other delegated duties considered appropriate to the post
About us
The Linden Medical Group is a very busy, friendly, dynamic and supportive practice comprising of 3 GP partners & 2 salaried GP's who are supported by a Practice Manager, Operations Manager, Nurse Practitioner, 2 Practice Nurses, Healthcare Assistant, GPA and a team of Medical Secretaries, Administrators/Receptionists.
We are a training practice and occasionally have medical students working with us. We also have the support of attached staff comprising of Clinical Pharmacists, Social Prescriber & Mental Health Practitioner.