Operations Manager – Nursing ServicesNHS

Job summary

The Operations Manager Nursing Services plays a key leadership role in supporting the delivery of safe, effective, and high-quality nursing care across Jewish Cares three nursing homes. Working closely with Registered Managers, clinical leads, and multidisciplinary teams, the postholder will provide operational oversight, performance management, and quality assurance to ensure services meet regulatory requirements and deliver excellent outcomes for residents. The role supports the implementation of clinical governance frameworks, drives continuous improvement, and ensures homes are well prepared for inspections, audits, and compliance monitoring. This is a multi-site leadership role requiring strong operational management skills, clinical understanding, and a commitment to delivering person-centred nursing care.

Main duties of the job

We are seeking an experienced Operations Manager Nursing Services to provide leadership and operational oversight across our nursing homes. You will support Registered Managers in delivering high-quality, compliant, and person-centred nursing care, ensuring strong clinical governance, effective staffing, and robust quality assurance processes. The role includes monitoring clinical performance, supporting regulatory readiness, driving improvement initiatives, and providing day-to-day operational guidance to ensure safe and consistent service delivery. You will work collaboratively with internal teams, external partners, and regulators to maintain high standards of care. The successful candidate will be a registered nurse with senior leadership experience in nursing or adult social care settings.

Job description

About the Service Our care and nursing homes are real homes welcoming Jewish communities built on belonging, dignity, and connection. They are vibrant environments filled with meaningful activities, entertainment, companionship, and compassionate support. Residents benefit from synagogue services, kosher or kosher-style meals, and celebrations of Shabbat and Jewish festivals throughout the year.

Alongside our residential care homes, our Retirement Living communities offer tenants the opportunity to remain independent within a warm, supportive Jewish environment, with reassurance that 24-hour support is available whenever needed.

About the Role We are seeking an experienced and compassionate Operations Manager Nursing Services to provide operational leadership and support across our Nursing Homes.

Working closely with Registered Managers, clinical leads, and multidisciplinary teams, you will support excellence in clinical practice, operational performance, regulatory compliance, and staff development. You will help ensure that robust governance and quality processes are embedded across services while supporting teams to deliver safe, person-centred care.

This role is operationally focused and works closely alongside senior leadership to ensure agreed clinical and organisational processes are consistently implemented across all nursing services.

Key Responsibilities Leadership & Line Management

Provide leadership, coaching, and support to Registered Managers and senior teams Set and monitor objectives relating to quality, occupancy, staffing, budgets, and operational performance Conduct regular 1:1s, coaching sessions, and performance reviews Support managers to deliver high-quality, person-centred care and operational excellence

Clinical Oversight

• Provide day-to-day clinical and operational oversight across nursing services
• Support teams with medication management, infection prevention and control, risk assessment, end-of-life care, and nursing documentation
• Monitor clinical quality indicators and ensure improvement actions are completed
• Escalate safeguarding concerns, incidents, and clinical risks appropriately to senior leadership

Quality & Governance

• Work collaboratively with the Quality Assurance & Impact Team and wider departments to support effective governance processes
• Ensure audits, complaints, incidents, feedback, and action plans contribute to continuous improvement
• Promote regulatory readiness and support homes during inspections and contract monitoring
• Work closely with the CQC and Compliance Lead and fellow Operations Managers to embed best practice
• Working closely with CQC and Quality Assurance Lead to review feedback and set improvement plans

Operational Management

• Provide practical day-to-day operational support to Registered Managers
• Assist with staffing coordination, rota oversight, documentation, and routine communications
• Provide short-term management cover when required
• Support homes to achieve occupancy and financial performance targets
• Help remove operational barriers and support service efficiencies and improvements
• Undertaking full range of people management

Resident & Stakeholder Experience

• Promote excellent customer service and positive engagement with residents, families, staff, volunteers, and external professionals
• Support managers in resolving complex or sensitive issues effectively and compassionately
• Act as a visible, approachable, and supportive leader across multiple sites
• Market and promote opportunities for potential new residents to access Jewish Care services

Continuous Improvement

• Lead and support cross-home initiatives focused on admissions, wellbeing, hospitality, activities, and quality improvement
• Encourage innovation, learning, and the adoption of new technologies and best practice
• Support sustainable improvements through strong manager engagement and ownership

About You You will be a compassionate and experienced leader with strong operational and clinical understanding within Adult Social Care and nursing environments. You will bring excellent people skills, sound judgement, and a proactive approach to supporting teams and driving continuous improvement.

You will also have:

• Registered Nurse qualification

About us

Jewish Care is the largest health and social care charity serving the Jewish community in London and the South East. Every week, our services support around 12,000 people through residential care, nursing care, retirement living, mental health services, housing with care, and community-based support. Our nursing homes provide safe, compassionate, and vibrant environments where older people can live with dignity, comfort, and connection to their community. Guided by values of excellence, integrity, compassion, innovation, and inclusiveness, we are committed to delivering high-quality, person-centred nursing care while supporting continuous improvement, professional development, and outstanding experiences for residents, families, and staff.