Domestic SupervisorNHS

Job summary

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration regulations.

This position is for County Hospital at a Stafford Site. Please do not apply if looking for employment at our Royal Stoke Site.

UHNM is looking for a motivated and proactive Facilities Services Supervisor to support our Domestic Services team. This is an exciting opportunity for an experienced supervisor with a passion for service excellence, and maintaining the highest standards of healthcare cleanliness

In this role, you will provide day-to-day supervision and support to Facilities Service Support Assistants, ensuring cleaning services are delivered effectively and in line with the National Cleaning Standards. You will be responsible for workforce coordination, quality monitoring, and driving continuous improvement across our domestic services operation.

We are looking for someone who thrives in a fast-paced environment, can manage changing priorities, and is committed to delivering outstanding customer service.

The successful candidate will have experience in domestic, facilities, or cleaning services, together with strong organisational, communication, and leadership skills. Previous supervisory experience and knowledge of healthcare cleanliness standards, health and safety, and infection prevention practices would be advantageous.

Main duties of the job

Key responsibilities include:

• Supervising and supporting Domestic Services staff to deliver a high-quality cleaning service.
• Planning and coordinating workloads, staff rotas, and service priorities to ensure effective service delivery.
• Monitoring cleanliness standards through audits, inspections, and quality checks, implementing improvement actions where required.
• Ensuring compliance with infection prevention, health and safety, COSHH, and Trust policies and procedures.
• Managing enhanced, discharge, barrier, and terminal cleaning requests to support patient flow and clinical services.
• Supporting staff development through training, coaching, performance management, and attendance monitoring.
• Maintaining stock levels of cleaning materials, equipment, and consumables to ensure uninterrupted service provision.
• Working closely with ward managers, clinical teams, and other stakeholders to ensure excellent customer service and a positive patient experience.
• Responding proactively to operational challenges, service issues, and changing priorities while maintaining service standards.
• Providing hands-on support to the team during periods of increased demand and offering supervisory support across other Facilities Services areas when required.

This is an excellent opportunity for an experienced supervisor who is passionate about leading teams, maintaining exceptional standards, and contributing to safe, clean healthcare environments for patients, visitors, and staff.

Job description

For more information on working for the Trust, please visit the Trust's website and see the attached Job Description and Person Specification.

About us

University Hospitals of North Midlands NHS Trust (UHNM) is one of the largest and most modern NHS Trusts in the country. Based across Royal Stoke University Hospital and County Hospital in Stafford, we provide care to around three million people across Staffordshire, North Midlands, and North Wales. We are proud to be a leading centre for healthcare, teaching, research, and innovation, as well as the specialist Major Trauma Centre for the region.

At UHNM, every member of staff plays a vital role in delivering the highest standards of patient care. Whether working in a clinical, support, or corporate role, your contribution helps us achieve our mission of providing the best joined-up care for all.

We are committed to creating an inclusive and supportive workplace where everyone has the opportunity to develop, grow, and reach their full potential.

Diversity, equality, and inclusion are at the heart of our culture. We are committed to ensuring all staff feel valued, respected, and empowered to be themselves at work.

At UHNM, we recognise that investing in our people directly impacts the quality of care we deliver. Our staff are our greatest asset, and we are dedicated to supporting them to thrive in a rewarding and fulfilling career within the NHS.