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Wigan Customer Service & Admin

Rota Co-ordinatorNHS

Wigan, WN2 2QG Permanent £13.45 to £14.05
Posted 5 August 2026 Closing date 6 September 2026
Hindley Rail Station (0.2 miles away) Wigan Bus Station (2.4 miles away)

Job summary

Pennygate Medical Centre is seeking a highly organised and proactive Rota Co-ordinator to join our busy practice team.

This is an exciting opportunity for an experienced administrator with workforce planning or rota management experience to play a key role in supporting the delivery of safe, effective patient care. The successful candidate will be responsible for coordinating GP and nursing rotas, managing annual and study leave arrangements, sourcing locum cover and maintaining appointment templates within SystmOne.

Working closely with GP Partners, the Practice Managment team and clinical leads, you will ensure that staffing levels are maintained and appointment capacity is optimised to meet the needs of our patient population.

Main duties of the job

  • Plan, coordinate and maintain GP and nursing rotas.
  • Monitor staffing levels and identify potential rota gaps.
  • Manage annual leave, study leave and sickness absence arrangements.
  • Arrange and coordinate locum GP and nursing cover when required.
  • Create, amend and maintain appointment templates within SystmOne.
  • Work collaboratively with clinical and operational teams to ensure safe service delivery.
  • Produce reports highlighting workforce pressures and rota requirements.
  • Act as a key point of contact for rota-related queries.
  • Support workforce planning and service capacity management.
  • Administrative duties

Job description

Please see attached Job Desctiption and Person Specification for full details

Please note: This post is subject to a 6-month probationary period. The successful candidate will be expected to maintain confidentiality, comply with practice policies and procedures, and undertake mandatory training as required.

About us

Pennygate Medical Centre is a large, forward-thinking and innovative GP practice providing high-quality primary care services to approximately 19,300 patients across our local community. We are proud of our reputation for delivering safe, effective and patient-centred care while continually developing and improving the services we provide.

As a modern and ambitious practice, we embrace new ways of working and are committed to service improvement, workforce development and delivering excellent patient outcomes. We work collaboratively across multidisciplinary teams, ensuring our patients receive the right care from the right professional at the right time.

We are an established training practice with a strong commitment to education, learning and professional development. We support the training of future healthcare professionals and foster a culture where all staff are encouraged to develop their skills, share ideas and contribute to continuous improvement.

Pennygate Medical Centre offers a supportive, inclusive and welcoming working environment where every member of the team is valued. This is an exciting opportunity to join a practice that is growing, evolving and committed to shaping the future of primary care whilst maintaining a strong focus on staff wellbeing and development.

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