ReceptionistNHS
Job summary
Fitzrovia Medical Centre are looking for a receptionist working to join our friendly team. You must be enthusiastic, used to working in a high pressured environment and confident in dealing with members of the public in a professional manner. We welcome applications from those with experience of working within a busy NHS setting and experience of using System One
Main duties of the job
Main duties of the job
- To assist and support the patient in an efficient and courteous manner in accessing the services of the practice
- To provide reception service that meets the need of the patient
- Front line reception duties, dealing with patients face to face
- General enquires and explaining practice procedures
- Dealing with telephone calls from patients, repeat prescriptions and any other queries
- Booking interpreters, transport, etc.
- Maintaining the appointments system, to arrange appointments as per practice procedure
- Dealing with home visit requests
- Maintaining the system for issue of prescription, to organise prescriptions as per practice procedure
- To assist and support the clinical staff in the efficient running of the clinics and surgeries
- To provide clerical support within the Practice
- Maintain patient records and data sets, to ensure patient data and records are kept up to date (manually and on the computer)
- To enter patient data on to the practice computer system (computerised and manual)
- To liaise with hospitals and other agencies
- To adhere to the code of confidentiality at all times
- To adhere to practice protocols and procedures
- Liaising with clinical and non-clinical staff
- Dealing with orders, supplies, and deliveries
- Closing the building and ensuring room checks are completed
- To undertake training as specified by the Practice Manager
Job description
Role Overview: As an NHS GP Receptionist, you will play a crucial role in the smooth operation of a General Practice (GP) clinic within the National Health Service (NHS) . Your primary responsibility will be to provide efficient administrative support and excellent customer service to patients and healthcare professionals.
Key Responsibilities:
- Patient Reception and Triage:
- Greet and welcome patients in a professional and friendly manner.
- Register new patients, update existing records, and verify personal information.
- Conduct initial assessments and prioritise patient appointments based on urgency.
- Appointment Scheduling:
- Coordinate patient appointments, ensuring appropriate allocation of time slots and healthcare providers.
- Utilize electronic scheduling systems to manage appointments and maintain an organized schedule.
- Communication and Information Management:
- Answer phone calls, respond to inquiries, and provide information on clinic services and procedures.
- Liaise with healthcare professionals, hospitals, and external agencies to facilitate referrals and coordinate patient care.
- Record Keeping and Data Entry:
- Maintain accurate electronic and paper-based patient records, ensuring compliance with data protection regulations.
- Process paperwork related to patient registration, medical history updates, and prescription requests.
- Billing and Administrative Support:
- Assist with processing invoices, billing patients, and handling financial transactions.
- Provide general administrative support, including filing, photocopying, and managing correspondence.
- Medical Supplies and Inventory Management:
- Monitor and order office supplies, medical supplies, and equipment as needed.
- Ensure that inventory levels are maintained and equipment is in working order.
- Patient Advocacy and Support:
- Act as a liaison between patients and healthcare professionals, addressing queries, concerns, and providing guidance on administrative matters.
- Adherence to Policies and Regulations:
- Follow NHS guidelines, policies, and procedures related to confidentiality, security, and healthcare compliance.
- Administrative duties:
- Handling incoming post, ensuring stamped and distributed accordingly
- Completing daily tasks
- Overseeing practice mailbox
- Processing urgent referrals
About us
Overview of your organisation
Fitzrovia Medical Centre is a vibrant and dynamic General Practice within the heart of Central London with a patient list of 7500 patients. The atmosphere is characterized by a strong sense of teamwork, compassion, and a dedication to providing high-quality patient care.
The work ethic here is exemplary, with a focus on continuous learning and professional development. The team is committed to staying updated with the latest medical and technological advancements to deliver the best possible care to patients. Collaboration and open communication are key values, ensuring that everyone works together seamlessly to meet the diverse healthcare needs of our community.