Treatment Centre Deputy Locality Lead (Penrith)NHS

Job summary

We're looking for an enthusiastic and motivated individual to provide non-clinical operational leadership for our Out of Hours service based at Penrith Urgent Treatment Centre.

This is an exciting opportunity to provide operational leadership within a busy Out of Hours service. The role includes 15 flexible management hours per week, agreed with the Treatment Centre Operations Manager and worked across in-hours and Out of Hours periods as required.

As Deputy Locality Lead, you will provide operational leadership for the Penrith driver team, managing rotas, staffing, vehicle readiness, stock and local operational issues. Working closely with the Treatment Centre Operations Manager and wider leadership team, you will help ensure safe, effective service delivery and high standards of patient care.

We are looking for someone with experience of team leadership, rota management and workforce planning. You will have excellent organisational, communication and problem-solving skills, with the ability to prioritise competing demands and work independently. Adaptable and proactive, you will be committed to delivering high-quality patient care through effective operational leadership.

There is also the option for the successful candidate to undertake additional paid Out of Hours Driver shifts, should they wish to do so.

Part time, 15 hours per week

Closing date: 27th August 2026

Please note that we are unable to offer an Employer Sponsored Visa for this role.

Main duties of the job

The post holder will be responsible for the coordination and management the driver team & responsibility for the CH vehicle. This role ensures the delivery of safe, effective and responsive support to clinical teams, with oversight of rota planning, operational stock, vehicle management and local facilities coordination.

They will lead the team in line with CH values and ensure consistent, high-quality service provision across both patient-facing and logistical support services.

All staff are expected to work to Cumbria Health (CH) Values:

Clinically Focused: Everything every one of us does is for the patient

Responsive: We listen, and we respond quickly in a patient focussed way

One Team: We work together to provide a high-quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts

High Standards: We provide skilled professionals working to the highest standards who are passionate about improving patient care

Growth & Sustainability: With our strong roots we will continue to thrive and grow

Communities: Connecting and engaging to meet local needs

Job description

The list of duties and responsibilities below represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.

Operational Staff Management

• Lead, supervise and support the combined reception and driver teams.
• Conduct 1:1 supervision and appraisals in line with policy
• Ensure teams maintain compliance with mandatory training and other requirements of their role, supporting escalation processes for repeated non-compliance.
• Oversee recruitment, induction and probation processes for the teams.
• Support team development and implement CH policies and procedures.
• Manage sickness, annual leave and rota changes using Rota master.
• Manage staffing concerns related to sickness absence and employee relations in line with company policy, with support from the Treatment Centre Operations Manager and Workforce team.
• Attend regular supervision with the Treatment Centre Operations Manager to review performance, discuss priorities and support ongoing development.

Operations & Logistics

• Coordinate maintenance and equipment checks of CH vehicles.
• Manage drug orders & deliveries, prescription stock and equipment orders.
• Oversee cleanliness and maintenance of treatment rooms and CH office.
• Take responsibility for the overall stocking and upkeep of the vehicle, including reporting any incidents, completing investigations where required, and supporting safe and effective vehicle use.
• Escalate IT, telephony, estates, and equipment issues to relevant departments.

Governance & Safety

• Take an active role in site-based Health & Safety and CQC compliance, including supporting visits and inspections, attending post-mock CQC meetings and supporting the Treatment Centre Operations Manager in the completion and delivery of local action plans.
• Maintain logs of accidents, incidents and vehicle issues.
• Carry out monthly vehicle checks and contribute to the annual car audit.
• Manage the storage, handling, and documentation of prescriptions and controlled drugs in accordance with policy.
• Complete quarterly prescription audits.
• Promote consistent adherence to Health & Safety, Information Governance and Infection Prevention policies across the reception and driver teams.

Site Management

• Liaise with Cumbria Health and Trust estates and facilities teams, as well as local contractors, to support the smooth running of the site.
• Monitor site safety, including fridge temperature checks, PAT testing, and stock levels.
• Welcome visiting managers and support local events, meetings, and inspections.

General

• Attend operational leadership meetings and organisational events as required.
• Any other duties reasonably required in line with training and capabilities.

About us

Cumbria Health on Call - CH places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for CH can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.