Front Desk AdministratorNHS
Job summary
Provide patients and other visitors with a compassionate, professional reception service, to signpost patients and other visitors to appropriate services efficiently and positively, in line with set processes.
Main duties of the job
Efficiently manage high volume of patients and visitors at the reception desk
Greet all patients and visitors to the building positively, professionally and with respect and ensure they are directed to the relevant team.
Accurately record all interactions with patients in their clinical record at the time of contact, to ensure a full audit trail is available and records are up-to-date
Check patients into appointments and promptly update the computer system.
Undertake any other additional duties appropriate to the post as requested by the team lead, Senior Team or lead clinician
Respond to and action process changes promptly and accurately, seeking clarity or further information if needed.
Guide patients in booking appointments online
- Follow established protocols and policies
Job description
Efficiently manage high volume of patients and visitors at the reception desk
Greet all patients and visitors to the building positively, professionally and with respect and ensure they are directed to the relevant team.
Accurately record all interactions with patients in their clinical record at the time of contact, to ensure a full audit trail is available and records are up-to-date
Check patients into appointments and promptly update the computer system.
Undertake any other additional duties appropriate to the post as requested by the team lead, Senior Team or lead clinician
Respond to and action process changes promptly and accurately, seeking clarity or further information if needed.
Guide patients in booking appointments online
Follow established protocols and policies
About us
Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.