PCN Care Co-ordinatorNHS

Job summary

Are you passionate about making a real difference in people's lives? Join our Primary Care Network as a Care Co-ordinator and play a vital role in delivering personalised, proactive and preventative care to patients within our community. Working closely with GPs, healthcare professionals, carers, community services and voluntary organisations, you will help people navigate health and care services, access the support they need, and improve their overall wellbeing.

This is a rewarding and varied role where no two days are the same. You will support patients with long-term conditions, frailty, learning disabilities, cancer diagnoses and other complex needs, helping to coordinate care, reduce health inequalities and ensure patients receive joined-up, high-quality support. You will also maintain key patient registers, contribute to proactive care programmes, support carers, and work alongside multidisciplinary teams to improve outcomes for some of our most vulnerable patients.

We are looking for a compassionate, organised and proactive individual with excellent communication skills and a genuine commitment to person-centred care. In return, you will be part of a supportive team that values collaboration, innovation and continuous improvement, with opportunities to develop your skills while making a meaningful impact on the health and wellbeing of local people.

Main duties of the job

As a PCN Care Co-ordinator, you will support patients to access the right care, at the right time, helping them navigate health, social care and community services. You will act as a key point of contact for patients with complex needs, long-term conditions, frailty, learning disabilities, cancer diagnoses and other vulnerabilities, ensuring their care is coordinated, personalised and focused on improving their wellbeing.

Key responsibilities include:

• Developing and reviewing personalised care and support plans with patients, carers and families.
• Coordinating appointments, referrals and follow-up actions across health and care services.
• Providing information, advice and signposting to community, voluntary and statutory services.
• Supporting proactive care programmes, patient identification, risk stratification and maintenance of key patient registers.
• Supporting carers, promoting annual health checks and helping vulnerable patients overcome barriers to accessing healthcare.
• Working closely with GPs, nurses, pharmacists, social prescribers and partner organisations to deliver joined-up care.
• Maintaining accurate patient records, coding activity and contributing to service improvement initiatives.

Job description

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence