Emergency Care AssistantNHS

Job summary

As an Emergency Care Assistant (ECA), you will play a vital role in supporting frontline clinicians to deliver safe, compassionate, and effective pre-hospital care. Working alongside Paramedics and other healthcare professionals, you will respond to emergency and urgent care incidents, assist with patient assessment and treatment, and help ensure patients receive the highest standard of care.

The role involves providing clinical and practical support, safely driving emergency vehicles when qualified, maintaining vehicles and equipment, and contributing to a professional, patient-centred service. This is a rewarding opportunity for individuals who thrive in a fast-paced environment, enjoy working as part of a team, and are committed to making a positive difference in their community.

Main duties of the job

• Support Paramedics in delivering safe, effective, and compassionate patient care.
• Respond to emergency and urgent care incidents and assist with patient assessment and treatment.
• Safely drive emergency vehicles when authorised and transport patients as required.
• Maintain accurate patient records and communicate effectively with colleagues and patients.
• Ensure vehicles, equipment, and medical supplies are clean, stocked, and ready for use.
• Comply with all clinical, health and safety, infection prevention, and safeguarding policies.
• Participate in mandatory training and ongoing professional development.

Job description

As an Emergency Care Assistant (ECA), you will support Paramedics and other clinicians in delivering high-quality emergency and urgent care to patients in pre-hospital settings. You will work as part of an ambulance crew, responding to emergency and non-emergency incidents, providing compassionate patient care, and helping ensure patients receive timely and appropriate treatment.

The role combines clinical support, patient handling, emergency driving (where qualified), and operational responsibilities, requiring excellent teamwork, communication, and professionalism. You will play a key role in maintaining the readiness of vehicles and equipment while providing reassurance and support to patients and their families during often challenging situations.

Key Responsibilities

• Assist Paramedics and other clinicians with patient assessment, treatment, and ongoing care.
• Respond to emergency and urgent care incidents as part of an ambulance crew.
• Provide safe, compassionate, and patient-centred care in accordance with clinical guidance and organisational policies.
• Safely drive ambulance vehicles under emergency and non-emergency conditions when authorised and qualified.
• Assist with lifting, moving, and transporting patients using appropriate equipment and manual handling techniques.
• Maintain accurate and timely patient care records using electronic systems.
• Communicate effectively with patients, relatives, colleagues, and partner agencies.
• Ensure vehicles, medical equipment, and supplies are clean, stocked, checked, and operationally ready.
• Comply with all health and safety, infection prevention, safeguarding, and clinical governance requirements.
• Participate in mandatory training, continuous professional development, and quality improvement activities.
• Maintain a professional appearance and uphold the values and reputation of the organisation at all times.

Person SpecificationThe successful candidate will demonstrate:

• A caring, compassionate, and professional approach to patient care.
• Excellent communication and interpersonal skills.
• The ability to remain calm and work effectively under pressure.
• Strong teamwork and organisational skills.
• Good problem-solving and decision-making abilities.
• A commitment to delivering high standards of patient care and maintaining confidentiality.
• Willingness to work flexible shifts, including nights, weekends, and public holidays.

This is a rewarding role for individuals who are passionate about helping others and want to make a meaningful difference within frontline ambulance services while developing their skills in a supportive and professional environment.

About us

Established in 2002, Alliance Pioneer Group is a Care Quality Commission (CQC) registered ambulance and medical services provider, delivering frontline ambulance, patient transport, and event medical services across the UK. Working in partnership with NHS Trusts and other healthcare organisations, we are committed to providing safe, compassionate, and high-quality patient care. Our experienced, HCPC-registered clinicians are supported by a culture of professionalism, continuous development, and excellence, ensuring the highest standards of care for every patient we serve.