ARRS Care CoordinatorNHS

Job summary

Job title: Care Coordinator - Prescriptions Location: Cricketfield Surgery, Newton Abbot Salary: £12.71 per hour Hours: 20 hours a week Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners. Main Responsibilities: As a valued member of the Operose Health team, your key duties will include: Promptly action requests for repeat prescriptions following the 48 hours prescribing process.

Main duties of the job

As a Care Coordinator for Prescriptions at Cricketfield Surgery, Newton Abbot, your role is to promptly handle requests for repeat prescriptions, ensure there are no complaints of missing or incorrect prescriptions, and oversee the electronic prescription service. You will work closely with the lead GP and Pharmacist to streamline processes and patient information, assist with overflow calls during busy times, and provide administrative support for the Patient Services Team. Candidates should have experience in public/customer care, ideally within Primary Care, and possess excellent IT skills, including proficiency in Microsoft Office. Awareness of confidentiality in the workplace and the ability to undertake tasks requiring significant initiative are crucial.

Job description

Job title:Care Coordinator - Prescriptions

Location:Cricketfield Surgery, Newton Abbot

Salary:£12.71 per hour

Hours: 20 hours a week

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:

• Promptly action requests for repeat prescriptions following the 48 hours prescribing process.
• Action all requests for prescriptions that come in via SystmOne on line.
• Action prescription requests via work flow and Tasks on SystmOne.
• Aim for no reports/complaints of missing or wrong prescriptions Fully investigate any incidents that do occur and establish what has gone wrong with the process and discuss with the line manager/lead GP and feedback learning to team members via meetings and huddles.
• Oversee the electronic prescription service to ensure it is running smoothly and respond to any queries from Pharmacies or clinicians.
• Work with the lead GP and Pharmacist to streamline processes and patient information.
• Make sure the message feature on prescriptions is used to best effect and kept up to date and relevant.
• Assist with the overflow of calls from the appointments desks at busy times.
• To maintain adaptability and be able to provide administration support for the Patient Services Team during staff absences and other pressure points.
• Be prepared to work amongst different teams that may involve working across different sites

Ideal Candidate: What we look for in new colleagues:

• Able to undertake a range of tasks, some of which requires significant initiative
• Experience dealing with public/customer care
• Experience within Primary Care
• GCSEs A-D or equivalent in English and Maths
• Awareness of confidentiality in the workplace
• Excellent IT Skills, including Microsoft Office - Outlook, Excel and Word

Package Description: How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

About us

Operose Health is dedicated to delivering primary care services at scale, with the aim of improving access, outcomes, and patient experience. The organisation empowers its colleagues to be the best they can be, guided by values of Care, Ambition, Resourcefulness, and Excellence. Operose Health is committed to listening with compassion and understanding, aiming to support and empower individuals towards healthier futures. The organisation strives to revolutionise the future of primary care through determination, passion, and a commitment to high-quality service.