Engagement Support Officer for Inclusion Health TeamNHS

Surrey, RH1 5GG Permanent £31,710

Posted 7 August 2026 Closing date 30 August 2026

Salfords (Surrey) Rail Station (0.4 miles away) Redhill Bus Station (3.1 miles away)

Job summary

Package Description: Engagement Support Officer As an Engagement Support Officer in our Inclusion Health Team we value you and your wellbeing, offering a range of benefits to help you feel supported and appreciated: Starting Salary of £31,710.00 Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open and just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year. We are seeking a motivated and compassionate Engagement Support Officer to join the 0-19 Inclusion Health Team, dedicated to improving the health and wellbeing of some of the most vulnerable children, young people, and families across Surrey. This role plays a vital part in delivering a specialist, enhanced Health Visiting service to communities experiencing homelessness and social exclusion, including asylum seekers, refugees, families in emergency accommodation, and those from marginalised or nomadic backgrounds such as Gypsy, Roma and Traveller communities.

Main duties of the job

We are seeking a motivated and compassionate Engagement Support Officer to join the 0-19 Inclusion Health Team. This role is dedicated to improving the health and wellbeing of the most vulnerable children, young people, and families across Surrey. It forms a vital part in delivering a specialist, enhanced Health Visiting service to communities experiencing homelessness and social exclusion, including asylum seekers, refugees, families in emergency accommodation, and those from marginalised or nomadic backgrounds such as Gypsy, Roma and Traveller communities. You will support the delivery of targeted health interventions through assertive outreach and meaningful community engagement. Additionally, you'll work in partnership with statutory services, voluntary organisations, and local community groups to help reduce barriers to accessing healthcare, address health inequalities, and strengthen connections between underserved populations and essential services.

Job description

Starting Salary of £31,710.00
Free tea, coffee and milk at your base location
Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
An open and just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year.

We are seeking a motivated and compassionateEngagement Support Officer to join the 0-19 Inclusion Health Team, dedicated to improving the health and wellbeing of some of the most vulnerable children, young people, and families across Surrey.

This role plays a vital part in delivering a specialist, enhanced Health Visiting service to communities experiencing homelessness and social exclusion, including asylum seekers, refugees, families in emergency accommodation, and those from marginalised or nomadic backgrounds such as Gypsy, Roma and Traveller communities.

As a key member of the team, you will support the delivery of targeted health interventions through assertive outreach and meaningful community engagement.

Working in partnership with statutory services, voluntary organisations, and local community groups, you will help reduce barriers to accessing healthcare, address health inequalities, and strengthen connections between underserved populations and essential services.

The successful candidate will collaborate closely with clinical colleagues, vaccine equity coordinators, immunisation providers, and wider partners to promote public health initiatives, including increasing uptake of routine immunisations among vaccine-hesitant and underserved communities. Through innovative and culturally sensitive approaches, you will contribute to improving health outcomes and empowering individuals and families to engage with services confidently.

You will play an active role in system-wide collaboration across the Integrated Care System (ICS), fostering partnerships with services such as mental health, sexual health, and other outreach teams to deliver a joined-up approach to care.

This position also involves developing creative engagement strategies, producing accessible resources, and using digital, media, and visual tools to connect effectively with diverse communities.

This is an exciting opportunity for someone with excellent communication skills, a collaborative mindset, and a passion for tackling health inequalities. Your creativity, adaptability, and commitment to inclusive practice will be key to driving positive change and supporting the Inclusion Health Team in delivering impactful, community-focused care.

This role is part time and on a fixed term contract for 12 months.

Main Responsibilities

Support the Inclusion Health Team to deliver outreach and engagement with vulnerable children, young people and families across Surrey.
Build strong relationships with statutory, community and voluntary partners to improve access to health and wellbeing services.
Engage with marginalised communities (including homeless families, asylum seekers, refugees and Gypsy, Roma and Traveller groups) through regular visits in a variety of settings.
Promote health education and deliver targeted public health initiatives, including supporting uptake of childhood immunisations and vaccinations.
Identify unmet health needs and support families to access appropriate services, including GP registration, appointments and referrals.
Work collaboratively with clinical teams and partners to reduce health inequalities and improve outcomes.
Develop and deliver creative engagement strategies using accessible formats, including digital, visual and multilingual resources.
Attend partnership meetings and contribute to multi-agency working, including vaccine equity and homelessness forums.
Maintain accurate records, support audits, and use data to evidence impact of engagement activities.
Provide day-to-day support to junior/admin staff and contribute to service development.
Ensure safeguarding, confidentiality and culturally sensitive practice at all times.
Be flexible to support service delivery, including occasional evening or community-based sessions.

Ideal CandidateEssential

Degree level qualification or equivalent experience
Strong IT skills (Word, Excel, Outlook, PowerPoint)
Ability to work independently, prioritise workload and meet deadlines
Excellent communication and interpersonal skills
Experience handling sensitive and confidential information
Understanding of health inequalities and barriers for vulnerable groups
Awareness of issues affecting homeless and marginalised families
Basic project coordination skills
Culturally sensitive and inclusive approach

Desirable

Experience in public, health or voluntary sector roles
Community engagement or outreach experience
Knowledge of public health or vaccination programmes
Project management experience
Experience creating digital or visual engagement materials
Experience working with multi-agency partners

Other Requirements

Access to a car insured for business use to travel across Surrey

For further information please contact Lisa on 07867373045

About the Company

We change lives by transforming health and care.Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

As youd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company youll work for is part of HCRG Care Group Holdings Limited and by applying for this job well need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

About us

We change lives by transforming health and care. Established in 2006, HCRG Care Group is one of the UK's leading independent providers of community health and care services. We work with health and care commissioners and communities to transform services focusing on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services and primary care services, including urgent care, sexual health, dermatology, MSK services, adult social care, and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year, guided by our simple values: we care, we think, we do. We are committed to equal opportunities, welcoming applications from a broad, diverse range of people who want to join our team.

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