Front of House Patient AdvisorNHS
Job summary
An exciting opportunity has arisen for two Patient Advisors to join the Beacon Medical group Front of House team. This role is to support our patients with their medical queries and ensure that they are signposted to the correct care first time. Your role as a patient advisor will be varied and good communication with patients and colleagues will be key.
There are two positions available, both 21 hour roles.
Please ensure that your application is entirely your own original work. Applications found to be generated by artificial intelligence (AI) will not be considered.
Main duties of the job
To be responsible for your own continuing self-development, undertaking training as appropriate. To undertake other duties appropriate to the grading of the post as required. Must be able to work flexible hours.
Main duties of the job
Patient/ Customer Care
- To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
- Offer general assistance to the practice team and project a professional, positive, and friendly image to patients and other visitors, either in person or via the telephone.
- Facilitate effective communication between patients, members the primary health care team, secondary care, and other associated healthcare agencies.
- Liaise with district nurses, midwives, and other professionals within the community teams, on behalf of patients
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Ensure that excellent customer care is being delivered at all times
- Play an active role in the co-ordination, and review of patient surveys
- Offer solutions and actively listen to patients to resolve issues.
- Deal with complex and sensitive issues
- Receive specimens for laboratory analysis from patients and advise patients of their test results on request Arrange patient transport as directed
Other main duties include
- Operational duties
- Prescriptions
- Patient Registrations
- Facilities
- Other admin tasks
- Health and Safety
- Equality and diversity
- Governance
- Confidentiality
Please see job description for further details.
Job description
Patient/ Customer Care
- To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
- Offer general assistance to the practice team and project a professional, positive, and friendly image to patients and other visitors, either in person or via the telephone.
- Facilitate effective communication between patients, members the primary health care team, secondary care, and other associated healthcare agencies.
- Liaise with district nurses, midwives, and other professionals within the community teams, on behalf of patients
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Ensure that excellent customer care is being delivered at all times
- Play an active role in the co-ordination, and review of patient surveys
- Offer solutions and actively listen to patients to resolve issues.
- Deal with complex and sensitive issues
- Receive specimens for laboratory analysis from patients and advise patients of their test results on request Arrange patient transport as directed
Other main duties include
- Operational duties
- Prescriptions
- Patient Registrations
- Facilities
- Other admin tasks
- Health and Safety
- Equality and diversity
- Governance
- Confidentiality
Please see job description for further details.
About us
Beacon Medical Group Practice is a single practice, Primary Care Network (PCN), providing care to 43,000 patients across Plympton and the South Hams. We are a team of Partners, Salaried GPs, Paramedics, Clinical Pharmacists, Pharmacy Technicians, , Practice and specialist Nurses, HCAs, Phlebotomists, First Contact Physios, Social Prescribers, Advanced Clinical Practitioners, Clinical Practitioners and Administrative support staff. Our mission is to give all our patients the right care, at the right time, in the right place. We are a forward thinking partnership always looking for opportunities to improve services for our patients. We have a good reputation for delivering good healthcare, leading at scale and innovating primary care services. This is a really exciting time to be joining us as we diversify our teams, our partnership and services.
If you join our team; you will receive support, opportunities to grow in your role, training, and work with colleagues who care about you.