Commissioning & Delivery LeadNHS

Job summary

Are you passionate about using technology and innovation to improve people's lives? We are seeking an exceptional Commissioning & Delivery Lead for Technology Enabled Care (TEC) & Digital Innovation to lead the strategic development, commissioning and delivery of transformational care technology services across Adult Social Care.

This is an exciting opportunity to shape the future of care technology in Merton, enabling residents to live independently, safely and confidently in their own homes for as long as possible. Working across Adult Social Care, Digital Services and system partners, you will develop and deliver our Care Technology Strategy and multi-year roadmap, driving innovation and transforming the way services are designed and delivered.

You will lead complex commissioning and transformation programmes, work closely with operational teams and providers, and ensure technology-enabled solutions become a core part of service delivery. The role requires strong strategic leadership, stakeholder management and a passion for delivering improved outcomes for residents while achieving value for money.

If you have experience in commissioning, service transformation, digital innovation or technology-enabled care and are looking for an opportunity to make a lasting impact, we would love to hear from you. Join us and help shape modern, person-centred services that support independence, wellbeing and better outcomes for our residents.

Main duties of the job

As the Commissioning & Delivery Lead for Technology Enabled Care (TEC) & Digital Innovation, you will lead the development and delivery of innovative services that help residents remain independent, safe and connected within their communities. You will work across Adult Social Care, Digital Services and partner organisations to drive transformation, embed new technologies and improve outcomes for residents.

The role involves leading strategic commissioning programmes, overseeing service improvement initiatives and ensuring technology-enabled care is integrated into everyday practice. You will build strong relationships with operational teams, health partners, providers and suppliers to support the successful implementation of new models of care and digital solutions.

You will provide leadership on service performance, quality and continuous improvement, using data and insight to identify opportunities for innovation, efficiency and better outcomes. The post holder will also play a key role in shaping future service delivery, influencing organisational change and supporting the adoption of emerging technologies across Adult Social Care.

This is a high-profile role for an experienced commissioner and change leader who is passionate about transforming services through technology and delivering meaningful benefits for residents, carers and communities.

Job description

The Commissioning & Delivery Lead for Technology Enabled Care (TEC) & Digital Innovation is responsible for leading the strategic commissioning, development and delivery of care technology services, ensuring residents are enabled to live as independently as possible in their own homes for as long as they are able. The post holder will lead the development and implementation of a Care Technology Strategy and multi-year roadmap, driving cultural and operational change across Adult Social Care to embed technology enabled care as a core part of service delivery.

The role involves close partnership working with operational teams, commissioners, digital services, the in-house telecare service, external providers and health partners to ensure high-quality, efficient and outcomes-focused services. The post holder will provide strong contract and performance management, ensuring delivery of agreed outcomes, service efficiencies and value for money. The role will operate across Adult Social Care and Digital Services. [Commission...rofile (2) | Word]

Key responsibilities

Strategic Leadership and Commissioning

• Lead the commissioning and strategic development of care technology services across Adult Social Care.
• Develop, implement and regularly review the Council's Care Technology Strategy and associated delivery roadmap.
• Act as the Council's lead commissioner for care technology, providing specialist advice on innovation, emerging technologies and opportunities to improve outcomes for residents.
• Ensure commissioning activity aligns with Adult Social Care priorities, prevention strategies and strengths-based practice. [Commission...rofile (2) | Word]

Service Transformation and Cultural Change

• Lead programmes of service transformation to embed technology enabled care within routine practice.
• Work with operational managers and practitioners to redesign pathways and models of care.
• Promote innovation, continuous improvement and the adoption of new technologies across services.
• Support staff, partners and providers to develop confidence and capability in the use of care technology solutions.

Service Delivery and Performance

• Work closely with the in-house telecare service to modernise and develop services.
• Ensure care technology services are safe, effective, responsive and sustainable.
• Monitor delivery against agreed objectives, quality standards and performance indicators.
• Drive service improvements and ensure benefits realisation from commissioning and transformation activity.

Contract and Partnership Management

• Lead contract management arrangements for care technology services and suppliers.
• Maintain effective relationships with providers, health partners and key stakeholders.
• Oversee quality assurance, risk management and performance monitoring arrangements.
• Address service issues and performance concerns through appropriate governance routes.

Financial Management

• Manage budgets associated with care technology services, ensuring effective financial control and value for money.
• Identify opportunities for efficiencies, service improvements and cost avoidance.
• Support the development of business cases and the identification of external funding opportunities.

General

• Contribute to the achievement of organisational priorities and strategic objectives.
• Maintain a strong focus on resident outcomes, equality, inclusion and continuous improvement.
• Undertake any other duties commensurate with the level and responsibilities of the post.

About us

About us

At the London Borough of Merton, we are committed to creating a borough where residents can thrive, live independently and access high-quality services that meet their needs. Our Adult Social Care, Integrated Care & Assurance team works collaboratively with residents, partners and communities to deliver innovative, person-centred solutions that improve outcomes and promote wellbeing.

This is an exciting time to join us as we continue to invest in digital innovation and technology-enabled care. We are ambitious about using technology to transform services, support independence and ensure residents receive the right support at the right time. Working across Adult Social Care and Digital Services, our teams are encouraged to think creatively, challenge traditional ways of working and develop new approaches that make a real difference.

We are proud of our inclusive and supportive culture, where collaboration, learning and continuous improvement are valued. Employees benefit from flexible working arrangements, access to learning and development opportunities, and the chance to work alongside experienced professionals who are passionate about public service and improving the lives of local people.

If you are looking for a role where you can influence strategic change, drive innovation and help shape the future of care and support services, Merton offers a rewarding environment in which to develop your career and make a meaningful impact.