Triage & Needs OfficerNHS

Job summary

Salary: £29,064 - £ 31,022 pro rata

Hours per week: 37 hours

Temporary/Fixed term: 12 months

Interview date: Week commencing 31st August 2026

Main duties of the job

Were looking for someone whos passionate about helping people and ready to make a real difference!

As a Housing Triage and Needs Officer, youll be the first point of contact for residents seeking housing advice, support, or emergency help. Youll assess needs, offer guidance, and help people navigate difficult and often sensitive situations such as homelessness, domestic abuse, or serious illness.

Were looking for a skilled communicator who can build trust quickly - someone who listens, understands, and responds with empathy and professionalism. Youll assess housing needs, provide advice, and help people facing homelessness, domestic abuse, or other housing crises.

Youll work closely with a supportive team and partner agencies, ensuring people receive the right help at the right time. Every day is different, and your work will have a direct impact on the lives of vulnerable individuals and families. Youll need to be confident, compassionate, and able to make sound decisions based on law, policy, and individual circumstances.

Youll bring experience from housing, advice, or care services, along with strong communication and problem-solving skills. Youll be comfortable working independently, managing your time, and using IT systems to record and track cases. A good understanding of housing law and the challenges faced by people in housing need will help you thrive in this role.

Job description

For more information about the duties of the role, please refer to the role description and person specification attached.

About us

Why us

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customerfacing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.