Shared Cross-Network PCN AdministratorNHS
Job summary
We are seeking an organised, proactive, and highly reliable Shared PCN Administrator to provide high-quality, coordinated administrative support to PCN management across multiple Primary Care Networks within Wigan Borough. This new cross-network role is integral to delivering consistent and effective administrative and governance support, enabling PCN leaders to focus on service delivery, transformation, and improving patient outcomes.
The role will support day-to-day operational administration, with a particular focus on meeting coordination, documentation, communication, and the smooth running of PCN contracts and projects.
Main duties of the job
Administrative support
Assist with data entry, reporting, and information management as required
- Provide comprehensive administrative support to PCN Senior Leads across the borough
- Support the organisation and coordination of PCN-wide activities and programmes
- Maintain accurate and up-to-date records, trackers, and documentation
- Assist with data entry, reporting, and information management as required
Meeting Coordination & Support
- Organise and coordinate meetings
- Attend meetings where required taking accurate minutes and action logs
- Track and follow up on actions
- Maintain forward plans and meeting schedules
Communication & Stakeholder Support
- Act as point of contact for PCN-related administration queries
- Support cross-borough PCN/ Practice communications and wider partners
BECCOR Contract administrative support
- Provide administrative support,maintain documentation, support meetings and communications to the delivery and oversight of the GM BECCOR contract across Wigan Borough
Governance & Compliance Support
- Support the maintenance of governance documentation
- Ensure documentation is stored and managed in line with information governance requirements
System & Process Support
- Support the use of digital systems
- Contribute to improving administrative processes and efficiencies across PCNs
- Support audit and assurance processes where required
Additional duties as reasonably requested to support the needs of the PCNs as directed
Job description
Key ResponsibilitiesAdministrative Support
Provide comprehensive administrative support to PCN Senior Leads across the borough
Support the organisation and coordination of PCN-wide activities and programmes
Maintain accurate and up-to-date records, trackers, and documentation
Assist with data entry, reporting, and information management as required
Meeting Coordination & Support
Organise and coordinate meetings, including:
Scheduling and diary management
Preparing and distributing agendas
Collating and circulating papers
Attend meetings where required and:
Take accurate minutes and action logs
Track and follow up on actions
Maintain forward plans and meeting schedules across PCNs
Communication & Stakeholder Support
Act as a point of contact for PCN-related administrative queries
Support communication between:
PCN Senior Leads / PCN Managers
PCN Clinical Directors
GP practices
Wider system partners (e.g. community services, ICB teams)
Draft and circulate communications on behalf of PCNs
BECCOR Contract Administrative Support
Provide administrative support to the delivery and oversight of the Greater Manchester BECCOR contract across Wigan Borough
Maintain documentation, trackers, and reporting aligned to BECCOR requirements
Support coordination of meetings, updates, and communications related to BECCOR delivery
Assist with monitoring performance, milestones, and actions linked to the contract
Support with accurate and timely collation of information for reporting and assurance processes
Governance & Compliance Support
Support the maintenance of governance documentation, including:
Policies
Terms of reference
Registers (e.g. risk, actions)
Ensure documentation is stored and managed in line with information governance requirements
System & Process Support
Support the use of digital systems (e.g. MS Teams, shared drives, clinical/admin systems where appropriate)
Contribute to improving administrative processes and efficiencies across PCNs
Support audit and assurance processes where required
Perform any additional duties as reasonably requested to support the needs of the PCNs as requested by your line manager.
Person Specification
Essential
Previous experience in an administrative role
Strong organisational and time management skills
Experience of minute taking and meeting coordination
Excellent written and verbal communication skills
Ability to work across multiple teams and priorities
Good IT skills (e.g. Microsoft Office, Teams, Outlook)
Desirable
Experience working in primary care, NHS, or PCN environment
Understanding of PCN structures and services
Experience supporting governance processes
Key Skills & Attributes
Highly organised and detail-oriented
Able to work independently and as part of a team
Professional, reliable, and adaptable
Able to manage confidential and sensitive information
Proactive and solution-focused approach
Working Relationships
PCN Senior Leads, PCN Managers and Clinical Directors across Wigan Borough
GP Practices and Practice Managers
PCN clinical and non-clinical staff
Wider system partners (ICB, community providers, VCSE)
Additional Information
The role may require travel across Wigan Borough
Flexibility may be required to support meetings outside standard hours (e.g. evenings)
Training and development opportunities will be provided
About us
Wigan GP Alliance will be the lead employer for this role.
Since 2015 the Alliance has been supporting our Borough working with PCNs, Federations, Practices, Secondary Care, Wigan Council, ICB, Community Provides and VCSE delivering wide ranging services to improve clinical delivery and patient access.