Care NavigatorNHS

Job summary

Working with our administration team, you'll help people access the right care at the right time so they receive the support they need. Based within GP practices and the Care Navigation Hub, you will be the first point of contact for patients, carers and visitors, playing an important role in creating a positive experience and supporting high-quality patient care. You will work closely with colleagues to ensure appointments, records and enquiries are managed efficiently and accurately.

Main duties of the job

What you'll do:

• Welcome patients and respond to enquiries in person, by telephone and through other communication channels
• Signpost people to the most appropriate services and appointments following agreed care pathways
• Coordinate appointments, records and documentation using electronic systems to support smooth service delivery
• Maintain accurate information, handle confidential records safely and support administration processes
• Work flexibly with colleagues to help maintain service coverage and support continuous improvement

What we're looking for:

• Experience in an office, administration or customer service setting, or equivalent transferable skills
• Strong communication and customer care skills, with the ability to handle enquiries professionally and sensitively
• Good organisation, time management and prioritisation skills
• Confidence using Microsoft Word and digital systems
• A team-focused approach and commitment to maintaining confidentiality and high standards of service

Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore City Health Care Partnership would not be able to issue a Certificate of Sponsorship for this role.

For more information, please contact Billie-Jean Weightman, Practice Admin Manager on 07593564484 or email on [email protected]

Job description

Please see the job description and person specification attached to this job advert for full details on the role.

About us

At CHCP, we're passionate about peopleand we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice.

Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first-class healthcareto thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.

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