Stroke Administration AssistantNHS
Job summary
Are you looking to make a difference to stroke survivors in Warwickshire? This is an exciting opportunity to join the Warwickshire Integrated Community Stroke Service as part of the administration team.
In this post you will be working within a large team of therapists and assistants from different disciplines including, Occupational Therapists Speech and Language Therapists, Physiotherapists, Dieticians and Psychologists.
We are looking for an administrative assistant to join our supportive multidisciplinary team. A passion for working with people, excellent communication skills, flexibility, good time management and organisational skills are essential for this post.
The post will predominantly be based within South Warwickshire locality team currently based at Leamington Spa Rehabilitation Hospital, however travel across the county may be required.
You will receive support through appraisal, supervision, team meetings plus access to in-house training.
Main duties of the job
To provide comprehensive, confidential administrative support to the Warwickshire community stroke services.
To actively be involved in the scheduling and coordination of appointments for multidisciplinary staff working in the Warwickshire Integrated Community Stroke Service (WICSS)
To ensure clinical correspondence with other HealthCare Professionals is undertaken in a timely manner and available in patients' records
To provide training and support for staff in the department working with EMIS and contribute to the induction of new Allied Health Professionals (AHP) within the team.
Job description
To process community referrals via EMIS and in consultation with the AHP leads to ensure staff timetables are filled
To undertake the booking and cancellation and rescheduling of patient appointments as required.
To send correspondence to patients and referrers regarding patient transfer onto other services
To enter activity and discharge information onto EMIS.
To accurately enter data into the Stroke Sentinel National Audit Program (SSNAP) in a timely manner and support in improvements relating to SSNAP completion.
To handle and process patient records in line with the requirements of the Data Protection Act and Departmental standards.
To monitor and manage the patient literature supplies, ensuring the up to date resources are available in all offices and order as required.
To take and transcribe minutes at meetings.
To deal with incoming telephone calls from staff, patients, external agencies and the general public, taking accurate messages and action when necessary.
To book rooms for patient groups, training & meeting rooms, as requested.
To undertake reception duties, dealing with visitors enquiries in a professional and courteous manner.
To assist in the induction of new members of the team, students and admin staff regarding administration procedures.
To attend and actively participate / contribute at monthly Admin meetings and any other Service meeting deemed appropriate i.e. Locality or Departmental meetings
To undertake general administrative duties including generating patient correspondence, sending / actioning electronic tasks, scanning documents, filing, photocopying, sending / checking electronic faxes ensuring that they are checked against EMIS and associated paperwork is instigated, respond to emails where appropriate, distributing resources, agendas minutes etc.
About us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:
https://forms.office.com/e/ahWY3eAGM2
We appreciate you completing the survey.