Referral Coordinator - Long Lee SurgeryNHS

Keighley, BD21 4TT Permanent £24,852.56

Posted 11 August 2026 Closing date 31 August 2026

Keighley Rail Station (0.8 miles away) Keighley Bus Station (0.9 miles away)

Job summary

Ready to make an impact? Why not consider joining us as a Referral Coordinator within the AWC Division of Modality Partnership.

We have an exciting opportunity for a motivated individual to support the timely and accurate processing of patient referrals to secondary care and external providers. If you are organised, proactive, and passionate about supporting patient pathways, we would love to hear from you.

Apply now and join a team that values Commitment, Accountability, Respect and Excellence (CARE).

This role is ideal for individuals who are career-driven and enjoy working in a fast-paced environment with time-sensitive deadlines, playing a key role in improving patient care within Primary Care services.

As an employee with us, you can benefit from:

Enrolment in the NHS pension scheme

Minimum 27 days annual leave plus 8 bank holidays (pro rata)

Employee discounts and benefits scheme

Employee Assistance Programme (EAP)

Education and career development pathways

Enhanced family-friendly policies

Flexible working options

Wellbeing support and initiatives

Main duties of the job

This is a varied administration role focused on managing referrals across the division. You will ensure referrals are processed accurately and within required timescales, based on clinical priority.

You will use referral systems and portals confidently, manage workloads effectively, and prioritise urgent requests. The role requires strong communication, diary management, IT, and organisational skills, along with the ability to work flexibly across sites when required.

This role requires a proactive, adaptable approach. You will work as part of a wider team to ensure referrals are completed efficiently and to a high standard.

Job description

Please refer to the supporting documents for the full job description outlining the core responsibilities of this role, duties will include but not be limited to

To provide efficient referral co-ordination for GPs and associated health professionals as required.
To assist clinical staff by making appropriate telephone and electronic referrals.
To assist clinical staff by obtaining information about the progress status of referrals when requested.
To expedite appointments and tests as required.
To respond to GP tasks and liaise with hospitals, outside agencies and laboratories as needed.
To type and proof-read letters, provided by clinicians, for quality assurance purposes.
To manage Practices e-referrals system and make appointments, bookings and admissions as required.
To work collaboratively with clinicians to ensure referrals are dealt with in a timely manner.
To receive incoming, and initiate outgoing, telephone calls in order to facilitate timely and appropriate communications with others, taking and passing on messages and dealing with queries.
To arrange patient transport/ambulance where necessary.
To liaise with patients, checking details, if necessary, explaining and helping them to understand what the clinician has asked of them.

You will enjoy this role if you are organised, detail-focused, and passionate about supporting patients through their referral journey, ensuring timely access to care.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements

Vaccinations: Vaccination status will be checked where required.

Right to work: Proof of eligibility to work in the UK is required at interview.

References: Must include your current or most recent employer.

Employment history: Any gaps of 6 weeks or more must be declared.

About us

Our AWC practices are part of Modality Partnership, one of the UKs largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1800 staff. We are committed to innovation and continuously improving patient care and staff experience.

In this role, you will develop strong administrative skills and a detailed understanding of referral pathways, contributing to improved processes and patient outcomes across the organisation. You will work in line with our CARE values, supporting both patient and staff experience.

We are proud to be an Equal Opportunities Employer and offer clear career development pathways alongside our benefits package.

If you are looking for a rewarding role where your work directly supports patient journeys, we welcome your application.

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