Operations and Workforce ManagerNHS
Job summary
An exciting opportunity has arisen to join Southwell Medical Centre as our new Operations and Workforce Manager.
We are looking for an experienced, enthusiastic and highly organised individual to join our leadership team and play a pivotal role in supporting the smooth and effective running of our thriving practice.
This is a varied and rewarding management position with responsibility for workforce management, recruitment, staff wellbeing, HR administration, facilities management, governance support, patient engagement and operational improvement.
The successful candidate will work closely with the Practice Manager and GP Partners to ensure the practice continues to provide high-quality, safe and accessible healthcare services to our growing patient population.
This role would suit an experienced Deputy Practice Manager, Operations Manager or HR Manager.
Main duties of the job
You will lead on all aspects of workforce administration and support, including:
- Managing recruitment campaigns and advertising vacancies
- Coordinating interviews and onboarding processes
- Managing pre-employment checks and safer recruitment requirements
- Maintaining personnel records and employee files
- Monitoring professional registrations and compliance requirements
- Managing DBS, indemnity, occupational health and immunisation records
- Supporting induction programmes for new staff
- Maintaining staff handbook content and workforce procedures
- Supporting appraisal, disciplinary, capability and attendance processes
- Coordinating mandatory training compliance
- Producing national workforce returns and reports
- Supporting employee wellbeing initiatives
- Lead the Patient Participation Group (PPG)
- Coordinate patient engagement activities
- Analyse patient feedback and trends
- Lead "You Said, We Did" communications
- Support the management of patient complaints and compliments
- Identify opportunities for service improvement based on patient feedback
- Manage premises maintenance and repairs
- Coordinate contractors and service providers
- Oversee PAT testing and equipment calibration schedules
- Manage clinical waste contracts and compliance
- Maintain surgery and locum insurance arrangements
- Support business continuity and resilience planning
- Ensure a safe and effective working environment for staff and patients
Job description
The successful candidate will work closely with the Practice Manager and GP Partners to ensure the practice continues to provide high-quality, safe and accessible healthcare services to our growing patient population.
About us
Southwell Medical Centre is a semi-rural practice in the heart of Nottinghamshire, serving a patient population of circa 12300 patients.
We have a large multi-disciplinary clinical team including permanently employed staff as well as ARRS staff employed by our PCN.
We are a really friendly team, looking to maintain excellent levels of patient care.
We offer enrolment into the NHS Pension Scheme, have on-site parking and also offer an employee assistance programme.