Practice ManagerNHS

Job summary

Rough Hay Surgery are looking to recruit a Practice Manager. We are looking for a candidate with previous Practice Manager experience in a GP surgery to preferably work full time hours.

Rough Hay Surgery is a GMS practice based near the centre of Darlaston with a registered list size of just under 4000 patients. The practice is an equal opportunities employer and work as part of a local PCN and also part of Black Country ICB. We are high QOF achievers and maintain good ratings of patient satisfaction. The practice is also rated Good by CQC. There are parking facilities onsite and there are also a number of local transport links.

Main duties of the job

The Practice Manager role is to oversee the running of the practice working alongside the Principle GP. You will be responsible for managing staff, recruitment, finances, adherence to CQC, Infection control, and Health and Safety legislations/requirements.

Job description

Full Job Description

ROUGH HAY SURGERY

JOB DESCRIPTION

PRACTICE MANAGER

JOB SUMMARY

Be responsible for the smooth, efficient and profitable running of the practice by providing leadership and management skills enabling the practice to meet agreed goals and objectives whilst maintaining and overseeing a safe and effective working environment for a committed and resilient practice team.

MAIN RESPONSIBILITIES

HR

Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

Functional and Direct line management of all clinical and administration staff

Managing the recruitment, development/training, appraisal and retention of staff and ensuring compliance with pre-employment check standards

Supporting and mentoring staff as individuals and team members

Implementing effective systems for the resolution of any dispute or grievance

Maintaining up-to-date and relevant documentation on personnel files ensuring Contracts of employments are provided, and updated when required

Ensuring adequate staffing for all patient services

Keeping abreast of employment legislation

ORGANISATIONAL

Arrange meetings, preparing agendas and taking minutes as necessary

Developing non clinical practice protocols and policies, reviewing and updating when required

Maintaining the cleanliness, upkeep, maintenance, safety and security of the practice premises, car park and gardens

Managing the procurement of practice equipment, supplies and services

Arranging appropriate insurance and medical sickness cover

Ensuring appropriate maintenance for practice equipment

Responsibility for security, repairs, upkeep of the practice grounds and premises

Ensuring compliance with all aspects of Health and Safety and Data Protection legislation and CQC requirements

Managing the Practice Complaints Procedure

Monitoring performance against targets for the Quality and Outcomes Framework (DQOF), Enhanced Services and other incentive schemes

Montoring of IIF

COMMUNICATION AND INFORMATION

Creating, reviewing and updating of all practice policies, risk assessments and procedures

Maintaining an effective liaison with the practice accountants, the practice bank manager and other appropriate agencies

Supporting and meeting with the Patient Participation Group

Convening and supporting staff meetings, ensuring and tracking actions as appropriate

Creating and updating rotas for GPs, staff and availability of room space

Managing, monitoring and enhance an effective appointments systems

Ensuring holiday and absence requests for all clinical and administration staff are recorded and communicated to the relevant team members

Overseeing regular clinical and administrative audits

Communicating effectively with other team members, patients and carers

Where needs are identified, create alternative methods of communication and responding accordingly

Ensuring the practice maintains compliance with its NHS contractual obligations

FINANCE

Overseeing and Managing the financial elements of the practice, including monthly staff payroll, payments and receipts, petty cash, PCN income and expenditure, ensuring financial and contractual scrutiny on all activity and transactions

Manage contributions to the practice pension schemes and maintain appropriate records

Submitting end of year staff updates and other changes to staff details to the on-line NHS Pensions Agency

Briefing the partners when required on all financial matters

Ensuring maximising of income and control of practice costs

Overseeing the submission of all relevant claims via CQRS, PCSE,PCN

Managing practice accounting records, reconciling bank statements and submitting year-end information promptly to the accountant

Keeping track of all Debtors and Creditors

Submitting GP pensionable information annually to PCSE

Raising and paying Invoices for GP services, room rentals, reimbursements as required

PPG

QUALITY

Alerting other team members to issues of quality and risk

Contributing to the effectiveness by reflection of the team activities and making suggestions for improvements and enhancements to the practice teams performance

Working effectively with individuals in other agencies to meet patient needs

Managing own time, workload and resources

COMPLIANCE

Health and Safety and Infection Control compliance

Ensuring drug storage, safety and cold chain procedures are adhered to

Compliance with GMS Contract terms

Compliance with CQC requirements

Compliance to information governance policies and procedures

GOVERNANCE

Responsibility for the assessment, recording, tracking and analysis of significant events and incidents within the Practice

Ensuring a culture of openness and honesty in line with our Significant Event Policy and the Duty of Candour requirements

Responsibility for organising health and safety, fire safety and electrical safety checks

Keeping abreast of developments relating to governance within Primary Care

PATIENT SERVICES

Maintaining systems to receive patient enquiries, comments and suggestions

Managing vaccination campaigns

Reviewing and updating the practice information leaflet, website, practice publicity and health education material

Monitoring the effectiveness of the repeat prescribing system

Overseeing the maintenance of all forms of patient communication

Managing the effectiveness of appointment and telephone systems

Adopting a strategic approach to the development and management of patient services

Ensuring the Practice complies with NHS contractual obligations in relation to patient care

Ensuring adequate staffing for patient services

Job Type: Part-time/Full-time negotiable

Salary: Negotiable

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Work Location: One location

About us

Rough Hay Surgery has:

1 x Principle Gp along with 2 regular locums, 2 x Practice Nurse, 1 x HCA, 4 x Receptionist, 1 x Administrator and 1 x Secretary.

The practice is small and friendly yet professional and forward thinking.