Team Leader (Management Position)NHS

Job summary

Lead the Way in a Practice That Values You

Are you a natural leader ready to shape the future of a close-knit practice? We're looking for a hands-on Team Leader to guide our dedicated clinical and administrative team, serving a loyal patient base of just under 3,500.

This is more than managementit's your chance to own the operational heartbeat of a practice. You'll bridge clinical and business needs, smoothing workflows, managing rotas, and mentoring staff to deliver outstanding care. With a manageable patient list, you'll have the bandwidth to focus on quality over quantitydriving genuine improvements, reducing clinician burnout, and fostering a culture where every voice matters.

Why join us?

• Real impact your decisions directly improve patient outcomes and staff wellbeing.
• Autonomy and trust freedom to lead and innovate without micromanagement.
• A supportive home a stable, friendly team passionate about general practice. You won't just be a manager; you'll be a valued colleague.

If you're a proactive, empathetic leader ready to leave corporate chaos behind for a practice that feels like home, we want to hear from you.

Let's build a better way to practicetogether.

Main duties of the job

What you'll actually be doing day-to-day:

• Leading the front line direct line manager for reception and admin: 1-to-1s, rotas, leave, performance. You'll motivate and support, not just manage.
• Keeping things running from opening up to handling same-day capacity crunches, you'll troubleshoot in real-time. Upset patient? Clinician needs help? Something broken? You step in and sort it.
• Owning operational flow oversee appointment optimisation, patient recalls, and daily workflows so clinicians can focus on patients, not admin friction.
• Being the bridge work closely with the Practice Manager, feeding back ground-level intelligence. Translate decisions into clear team actions, and advocate your team's needs upwards.
• Driving small improvements with a manageable list, you'll have headspace to spot inefficiencies and implement practical changesrefining triage, updating comms, streamlining repetitive tasks.
• Getting hands-on with admin you won't just delegate; you'll also be actively involved in day-to-day administrative tasks, supporting your team directly when needed and keeping your finger on the pulse.

The reality check: Busy, people-focused, and no two days alike. You'll juggle priorities, stay calm under pressure, and make fair calls on the fly. But you'll also see your team thrive and patients notice the differenceand that's genuinely satisfying.

Job description

OB DESCRIPTION TEAM LEADER

Reporting to: Practice ManagerResponsible for: Reception and Administration TeamPatient list size: ~3,500Practice type: Two-partner GP practice

Role Summary

We are looking for a hands-on, proactive Team Leader to manage the day-to-day operations of our busy general practice. You will be the direct line manager for our reception and admin team, ensuring smooth workflows, high standards of patient care, and a supportive working environment. Reporting to the Practice Manager, you will act as the operational bridge between the clinical team, administrative staff, and management.

Main Duties

Operational Management

• Oversee the daily running of the practice, ensuring smooth opening and closing procedures.
• Manage appointment book optimisation, patient recall systems, and daily workflow to minimise administrative friction for clinicians.
• Troubleshoot real-time issueswhether that's an upset patient, a clinician needing support, or an unexpected operational challenge.
• Ensure compliance with practice policies, CQC standards, and health and safety requirements.

Team Leadership and Line Management

• Act as direct line manager for the reception and admin team, including recruitment, induction, 1-to-1s, appraisals, and performance management.
• Manage rotas, annual leave, and sickness absence to maintain adequate cover.
• Motivate, support, and develop your teamcreating a culture where staff feel valued, heard, and empowered to grow.
• Address any team conflicts or concerns promptly and fairly.

Administrative Duties

• Undertake day-to-day admin tasks alongside your team, keeping your finger on the practice pulse.
• Support with patient registrations, medical records management, and correspondence processing when needed.
• Step in to cover reception or admin duties during busy periods or staff absences.

Communication and Collaboration

• Work closely with the Practice Manager, providing regular feedback on ground-level operational challenges and successes.
• Translate management decisions into clear actions for your team.
• Advocate for your team's needs and wellbeing upwards.
• Liaise with GPs, the Physician Associate, Pharmacist, and locum staff to ensure seamless integration of clinical and admin functions.

Quality Improvement

• With a manageable patient list, identify inefficiencies and implement practical improvementswhether refining triage processes, updating patient communications, or streamlining repetitive admin tasks.
• Contribute to practice-wide projects and initiatives that enhance patient experience and staff wellbeing.

About us

Who we are:

We're a two-partner GP practice with a genuine family feelindependent, patient-focused, and small enough that every voice matters. With under 3,500 patients, we're sustainable yet intimate; we know our patients by name, and they know us.

Your new team:

• Two dedicated partners hands-on and invested in staff and patient wellbeing.
• A supportive Practice Manager mentor, not micromanager.
• An experienced admin/reception team loyal, hardworking, ready to grow.
• A Physician Associate and Pharmacist collaborative, easing GP pressure.
• Locum GPs and nurse regular faces who'll rely on you for support.

The vibe:

Friendly, down-to-earth, supportive. No blame culturejust "how do we fix this together?" Laughter in the staff room, high standards in the clinic. We respect boundaries and believe in work-life balance.

Beyond salary:

• Your ideas heard and acted on.
• Autonomy to shape your role.
• Stable, loyal patients.
• Professional development support.
• A team that looks out for each other.

In short: We're a community practice with heart, looking for a leader who shares our values. If you want a role where you're more than a numberand your contribution truly mattersthis is it.