Senior Delivery and Repair TechnicianNHS

Job summary

Make a tangible difference every day. Join our Wheelchair Service and play a vital role in helping people maintain their independence, mobility, and quality of life. As a Wheelchair Repair, Maintenance and Stock Control Technician, you will provide a responsive and high-quality service directly to patients across Swindon and Wiltshire, ensuring they have safe, reliable equipment that supports their daily lives. We are looking for a motivated and practical individual to join our Wheelchair Service team. Working both independently and alongside Occupational Therapists, Physiotherapists and Rehabilitation Engineers, you will deliver, collect, maintain and repair wheelchairs and associated equipment for patients across Swindon, Wiltshire and occasionally neighbouring areas. This is a varied and rewarding role requiring excellent technical skills, strong organisational abilities and a commitment to delivering outstanding patient-focused service. You will also support stock management activities, workshop preparation and participate in the emergency on-call rota. As a Senior Delivery and Repair Technician, youll be part of our valued team based at Melksham Community Hospital.

Main duties of the job

Join our Wheelchair Service as a Technician where your role will include delivering, collecting, maintaining, and repairing wheelchairs across Swindon and Wiltshire. You will work both independently and with professionals, ensuring patients receive high-quality, reliable mobility equipment that aids their daily life. The role demands excellent technical skills, strong organizational abilities, and dedication to service excellence. Responsibilities also include managing stock, supporting workshop activities, and participating in the emergency on-call rota. The position offers various benefits including a salary ranging from £27,674 to £30,557, access to an exclusive rewards program, mental and physical wellbeing support, and opportunities for career development through learning programs. Additionally, you will engage in collaborative efforts with occupational therapists, physiotherapists, and rehabilitation engineers to meet individual patient needs by configuring and adapting equipment, including bespoke modifications.

Job description

Package Description: Make a tangible difference every day

Join our Wheelchair Service and play a vital role in helping people maintain their independence, mobility, and quality of life. As a Wheelchair Repair, Maintenance and Stock Control Technician, you will provide a responsive and high-quality service directly to patients across Swindon and Wiltshire, ensuring they have safe, reliable equipment that supports their daily lives.

About the Role

We are looking for a motivated and practical individual to join our Wheelchair Service team. Working both independently and alongside Occupational Therapists, Physiotherapists and Rehabilitation Engineers, you will deliver, collect, maintain and repair wheelchairs and associated equipment for patients across Swindon, Wiltshire and occasionally neighbouring areas.

This is a varied and rewarding role requiring excellent technical skills, strong organisational abilities and a commitment to delivering outstanding patient-focused service. You will also support stock management activities, workshop preparation and participate in the emergency on-call rota.

Package DescriptionAs a Senior Delivery and Repair Technician, youll be part of our valued team based at Melksham Community Hospital. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £27,674 - £30,557 FTE with access to our group pension
• Free tea, coffeeand milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year

Key Responsibilities

• Deliver,collect,commission,maintainandrepairarangeofmanualandpoweredwheelchairsandassociatedequipment,ensuringpatientsreceivesafe,reliablemobilitysolutions.
• Conductplannedpreventativemaintenance,faultdiagnosisandrepairsinbothworkshopandcommunitysettings,includingpatients'homes,schools,clinicsandhospitals.
• Configure,programmeandadaptpoweredwheelchairsandspecialistequipment,includingfittingbespokemodifications,accessoriesandposturalsupportsystemstomeetindividualpatientneeds.
• WorkcollaborativelywithWheelchairTherapists,RehabilitationEngineersandotherclinicalcolleaguestoresolvetechnicalissuesandsupportpatientassessments,treatmentplansandequipmentprovision.
• Provideclearadvice,demonstrationsandtrainingtopatients,carersandfamiliesonthesafeandeffectiveuseofwheelchairsandassociatedequipment.
• Managestockandequipmentinventories,includingorderingparts,maintainingstocklevels,assessingreturnedequipmentforreuseordisposal,andsupportingworkshopoperations.
• Maintainaccuraterecords,servicedocumentationandtechnicalreports,ensuringallworkiscompletedinaccordancewithservicestandards,infectionpreventionprotocolsandregulatoryrequirements.
• ParticipateintheDutyTechnicianandemergencyon-callrotas,prioritisingworkloadeffectivelywhiledeliveringaresponsive,high-qualityservicetopatientsandclinicalteams.

Essential

• NVQ Level 2 (or equivalent) in a relevant engineering, mechanical or technical discipline.
• Experience in maintenance, repair or service engineering.
• Strong fault-finding and problem-solving skills with the ability to work independently.
• Good understanding of health and safety and safe use of tools and equipment.
• Excellent communication and customer service skills.
• Good IT skills, including Microsoft Office and stock management systems.
• Ability to work under pressure, manage a varied workload and adapt to changing priorities.
• Experience working with the public, including lone working.
• Full UK driving licence and willingness to travel across the service area.
• Physically able to undertake manual handling and workshop-based activities.

Desirable

• Experience repairing and maintaining manual and powered wheelchairs.
• Knowledge of wheelchair diagnostics and programming systems such as Wizard and LiNX.
• Understanding of NHS wheelchair services and rehabilitation equipment.
• Experience working with people with disabilities and multidisciplinary healthcare teams.
• Experience of stock control and ordering parts.
• Commitment to continuous learning and professional development.

For full details of the role, responsibilities, and person specification, please refer to the attached Job Description.

About the CompanyWe change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

As youd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company youll work for is part of HCRG Care Group Holdings Limited and by applying for this job well need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

About us

HCRG Care Group, established in 2006, is a leading provider of community health and care services in the UK. The company collaborates with health and care commissioners and communities to transform services, focusing on improving experience, efficiency, and outcomes. HCRG Care Group delivers a diverse range of services including adult and children community health services, primary care, and wellbeing services. With a commitment to changing lives by transforming health and care, they serve various communities across England, supporting more than half a million individuals annually guided by values: care, think, and do. As a Disability Confident Committed company, they emphasize inclusivity, equal opportunities, and maintaining high safeguarding standards while fostering a supportive working environment for a diverse workforce.