Patient Services Team MemberNHS

Job summary

Balmore Park Surgery

Do you like helping people?

Are you good at active listening?

Do you have a can-do attitude and a sunny disposition?

Are you able to navigate Microsoft Word and Excel with ease?

If so, we need you!

Required Hours: 25 - 30 ideally but we would consider up to 37 hours

Operational Hours 8.00 am 18.30 pm Monday to Friday

Main duties of the job

Key responsibilities -

Handle all incoming calls and digital requests from patients

Manage all face-to-face queries in an efficient and empathetic manner

Be confident and comfortable working on different computer packages

Support all clinical staff with tasks as requested

Liaising with multi-disciplinary teams and secondary care as required

Working in a team is key but being able to show initiative at times, is also important

Benefits -

• Contributory Company Pension Scheme
• Free flu jabs
• On-site parking
• Sick pay after qualifying period

We look forward to hearing from you.

Job description

Patient Services Team Member

Hours required 25 to 30 hours but full time would be considered

Monday, Tuesday, Wednesday and Friday

Job summary

Balmore Park Surgery is a busy doctors surgery supporting nearly 21,000 patients. The Patient services team is the face of the surgery and first point of contact for our patients.

Your main objective is answering incoming calls and digital request forms from patients needing appointment management, as well as assisting patients with general enquiries.

Helping patients who attend the practice face to face with their enquiries.

Responsible for the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Primary key responsibilities

The following are the core responsibilities of the Patient Services Team member. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system.

Process telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Photocopy documentation as required.

Data entry of new and temporary registrations and relevant patient information as required.

Input data into patients healthcare records as necessary

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the Clinical Administration Team

Manage all queries as necessary in an efficient manner.

Maintain a clean, tidy, effective working area at all times.

Support all clinical staff with general tasks as requested.

Work in accordance with GDPR guidelines.

Additional adhoc tasks requested by clinical staff or management.

Job Types: Full-time, Part-time, Permanent

Benefits:

• Contributory Company pension scheme
• Free flu jabs
• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

About us

Balmore Park Surgery is a busy doctors surgery supporting nearly 21,000 patients. The Patient services team is the face of the surgery and first point of contact for our patients.

Whilst we would love to hear from any one experienced in primary care, of more importance is that you are comfortable dealing face to face with the public, confident to learn new skills and have a cheery disposition.