Medical ReceptionistNHS

Job summary

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Main duties of the job

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Maintaining and monitoring the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service.
• Initiating contact with and responding to, requests from patients, team members and external agencies.
• Read code data on Systmone.
• Photocopy documentation as required.
• Provide administrative support for the GPs and Nurses.

Job description

For further, more detailed information regarding the medical receptionist position, please see the attached job description.

About us

We are a premises-owning, six-Partner, training practice with a growing list size, currently around 14,368. We have one Salaried GP, two Advanced Care Practitioners, two Nurse Practitioners, three Practice Nurses, one Nursing Associate and two Healthcare Assistants providing clinical support, and a strong close-knit administrative team providing clinical support.

As well as the Practice staff, patients can also access additional roles including Social Prescribers, Adult and Child Mental Health Workers, Physicians Associate and First Contact Practitioners through BYTES Primary Care Network.

We have a strong reputation as a teaching and training Practice. We share our passion for Primary Care through providing placements for sixth form students, teaching all years of medical/nursing students, allied health professionals and GP Registrars.

We are strongly embedded in our local community. Over the last few years, we have participated in Yarm Fun Run, organised and held community public health awareness days (for cancers and CPR training), and held Open Days for school students interested in a medical career.

We want to recruit a great team-player, who is keen to get involved and is forward-thinking. We, as a Practice, pride ourselves in delivering high-standard clinical care, as recognised by our CQC Outstanding rating and we would anticipate the same qualities in any new team members.