Primary Care Network (PCN) Transformation and Development ManagerNHS
Job summary
The PCN Transformation & Development Manager will lead, coordinate, and drive delivery of the PCN DES and wider transformation programmes across the Federations three Primary Care Networks. The role ensures that PCN objectives and Federation strategic aims are aligned, with member practices at the heart of all planning, decision making, and service development.
The postholder will work proactively and collaboratively with practices, Clinical Directors, the Integrated Neighbourhood Team (INT), and wider system partners to shape and deliver neighbourhood level priorities. This includes incorporating SNP and MNP neighbourhood development work, ensuring PCN activity is fully aligned with emerging neighbourhood models, INT maturity, and the expectations set out in the 10 Year Health Plan.
The role requires strong partnership working with the GP Federation, ensuring consistent communication, coordinated planning, and a unified approach to neighbourhood level development, population health management, and service improvement. The postholder will operate with a high degree of autonomy, exercising sound judgement, initiative, and leadership across multiple organisations while fostering a culture of shared ownership and collaborative working.
Experience in primary care, general practice operations, and working with ICB partners is essential to ensure effective navigation of system structures, governance, and transformation programmes.
Salary will be based on experience and skills.
Main duties of the job
1. Strategic Leadership & PCN Business Planning
- Leading development, delivery and annual refresh of a PCN strategy and business plan.
- Translate DES requirements into clear operational plans with measurable outcomes.
- Centralisation of DES-related workstreams wherever appropriate, reducing duplication and variation.
2. Programme & Transformation Management
- Lead planning, implementation and evaluation of transformation programmes including personalised care, digital and data initiatives, workforce development and neighbourhood level projects.
- Develop programme documentation, risk logs, delivery plans and progress reports.
3. Workforce Leadership & Line Management
- Provide day-to-day leadership and supervision, for ARRS staff, ensuring clarity of role, workload management and high quality performance.
- Support ARRS staff to work consistently across practices, embedding standardised processes and shared operating models.
4. Practice Engagement & Relationship Management
5. Partnership Working & INT Integration
6. Data, Reporting & Performance
7. Governance & Quality Improvement
Job description
Key Responsibilities
1. Strategic Leadership & PCN Business Planning
- Lead the development, delivery, and annual refresh of a PCN strategy and business plan, ensuring alignment with Federation objectives and practice priorities.
- Translate DES requirements into clear operational plans with measurable outcomes.
- Ensure centralisation of DES related workstreams wherever appropriate, reducing duplication and variation across PCNs.
- Provide structured leadership support to Clinical Directors, enabling them to focus on clinical leadership while the postholder oversees operational delivery.
- Act as a strategic link between practices, PCNs, the Federation Board, and system partners (ICB, INT, Local Authority).
- Work collaboratively with Federation leadership to align PCN business planning with Federation strategy, ensuring shared priorities are reflected in operational delivery and transformation programmes
- Incorporate SNP and MNP neighbourhood development work, ensuring PCN plans complement neighbourhood operating models and INT development.
2. Programme & Transformation Management
- Lead planning, implementation, and evaluation of transformation programmes including personalised care, digital and data initiatives, workforce development, and neighbourhood level projects.
- Develop programme documentation, risk logs, delivery plans, and progress reports.
- Ensure DES specifications are met, evidenced, and reported accurately.
- Identify opportunities for centralisation of workstreams (e.g., care coordination, data reporting, patient engagement, workforce planning).
- Oversee development and implementation of new services supporting population health management and improved patient outcomes.
- Work collaboratively with Federation, INT partners, and ICB colleagues to support neighbourhood level transformation and proactive care models.
3. Workforce Leadership & Line Management
- Provide day to day leadership, supervision, for ARRS staff, ensuring clarity of role, workload management, and high quality performance.
- Support ARRS staff to work consistently across practices, embedding standardised processes and shared operating models.
- Work with the Federation HR Manager to ensure robust workforce planning, recruitment, supervision, and development.
- Promote a culture of collaboration, continuous improvement, and professional growth within the PCN workforce.
4. Practice Engagement & Relationship Management
- Build strong, trusting relationships with member practices, ensuring transparent communication and shared ownership of PCN priorities.
- Actively engage practices in shaping PCN strategy, DES delivery, and transformation programmes.
- Facilitate regular practice engagement forums, feedback loops, and collaborative decision making structures.
- Ensure practices feel supported, listened to, and central to the PCNs direction and delivery.
- Ensure consistent communication and joint working between practices, PCNs, and the Federation to support cohesive planning and delivery.
5. Partnership Working & INT Integration
- Act as the operational lead for PCN involvement in the Integrated Neighbourhood Team.
- Strengthen relationships with community providers, mental health services, social care, voluntary sector organisations, and wider system partners.
- Ensure PCN priorities are represented within INT planning and that neighbourhood level initiatives are embedded across practices.
- Work collaboratively with Federation and ICB colleagues to support neighbourhood development, including SNP and MNP neighbourhood priorities, MDT development, and proactive care models.
- Support the maturation of INTs, ensuring alignment with national policy, local neighbourhood plans, and the 10 Year Health Plan.
6. Data, Reporting & Performance
- Oversee data collection, analysis, and reporting for DES requirements, transformation programmes, and performance monitoring.
- Work with Federation analysts to produce actionable insights for Clinical Directors and practices.
- Ensure compliance with national reporting requirements and support practices to understand performance trends and improvement opportunities.
- Support neighbourhood level population health management, risk stratification, and proactive care planning.
7. Governance & Quality Improvement
- Ensure robust governance arrangements for PCN DES delivery, including risk management, financial oversight, and quality assurance.
- Support practices with QI methodologies, shared learning, and collaborative improvement cycles.
- Work with the Federation governance team to ensure policies, procedures, and reporting structures are adhered to.
- Ensure governance alignment across PCNs, Federation programmes, neighbourhood structures, and INT working.
This job description will be reviewed regularly and amended in agreement with the post-holder and the Primary Care Network Clinical Director and or Federation Managing Director.
About us
Hinckley & Bosworth Medical Alliance is a GP Federation that supports 12 GP practices across the Hinckley and Bosworth Locality, which forms 3 Primary Care Networks. This is just over 122,000 patients.
This is an exciting opportunity for somebody to join us, as we step into Single Neighbourhood providers and Multi Neighbourhood providers.
Benefits that we offer include
- Access to the NHS Pension
- Eyecare Scheme
- Funded CPD days
- Access to NHS Staff discount schemes
- Minimum of 25 days annual leave per year, plus bank holidays. Annual leave will increase with length of service.
- Repayment of professional membership costs
- Cycle to work scheme
- Repayment of DBS Update costs
- At least 2 Federation run events per year