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Torfaen Education

Critical Care - Air Support DispatcherNHS

Cwmbran, NP44 7HF Secondment £28,819 to £31,626
Posted 12 August 2026 Closing date 26 August 2026
Cwmbran Rail Station (1.3 miles away) Cwmbran Bus Station Stand E (1.1 miles away)

Job summary

THIS POST IS SECONDMENT FOR 12 MONTHS DUE TO MATERNITY COVER

The Emergency Medical Retrieval and Transfer Service Cymru (EMRTS Cymru) is Wales's exciting and innovative aeromedical prehospital Critical Care and Transfer service. EMRTS is consultant-led and is committed to being the best prehospital and transfer service in the world.

In addition to the EMRTS response, the role will support the deployment of the Adult Critical Care Transfer Service (ACCTS) which is a predominately road-based service with dedicated critical care transfer staff, vehicles and equipment from our bases in Cardiff and Bangor.

Main duties of the job

An opportunity has arisen to join the Dispatch Team with EMRTS for a 12 month secondment to cover maternity leave. Based at the WAST Clinical Contact Centre in Cwmbran you will work alongside an EMRTS Clinician, monitoring the calls placed with the Ambulance Service and dispatching EMRTS and ACCTS Critical Care teams to selected calls, by air and road as appropriate.

Working as an essential part of the dispatch team you will be required to constantly monitor all information systems, input and record relevant details and utilise radio, telephony and data base equipment to appropriately task air/road based assets to incidents that meet the criteria for dispatch.

You will need to have excellent communication skills, and work quickly and logically under pressure to facilitate timely dispatch and appropriate logistical support for EMRTS and ACCTS teams responding by air or road in both pre-hospital and inter-hospital situations.

You will have a good understanding of CAA HEMS and Air Ambulance regulations, and will work closely with the Wales Air Ambulance Charity and the Charity's Air Operator, as well as with WAST and other Emergency Services and voluntary organisations such as Mountain Rescue.

This is a demanding role, working rotating shifts to cover a 24/365 position.

Job description

Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.

This is a secondment post, if you are invited for interview you will be expected to submit a letter of support for the secondment from your line manager in advance of the interview date

About us

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.

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