Digital Business Support Team Manager, Band 6NHS
Job summary
The Digital Business Support Team Manager is responsible for the efficient management of business support processes and administrative support across the Trust's Digital, Technology & Insights (DTI) services. The role ensures compliance, cost-effectiveness, and high standards of service delivery, supporting both operational and strategic objectives.
Main duties of the job
Lead the Digital Business Support Team in raising requisitions, and managing supplier relationships
Supervise and coordinate Digital Business Support staff, ensuring efficient support. Manage recruitment, induction, absence, and performance processes for Digital Business Support staff
Support governance activities, ensure adherence to Trust policies and procedures, and maintain confidentiality and data quality standards. Prepare reports and presentations for senior management as required and ensure compliance with statutory and organisational requirements
Provide clear direction, coaching, and mentoring to staff. Foster a motivated, high-performing team culture and contribute to continuous improvement and change management initiatives
Monitor and authorise expenditure for IT assets, office equipment, and contracted services. Ensure accurate record-keeping and timely payment authorisations
Oversee the proactive day-to-day support of software and hardware asset management, ensuring compliance with licensing, patch-management, and security requirements. Maintain accurate asset stock databases for approved kit, coordinate audits, and manage disposals and acquisitions
Oversee the proactive day-to-day support of contract management within DTI, supporting the Digital Business Manager & Commercial Lead in establishing best practice, developing SOPs, maintaining records and supporting the raising of requisitions
Job description
Strong organisational, analytical, and communication skills
Experience developing, reviewing and managing Standard Operating Procedures (SOPs), ensuring they remain effective, compliant, up-to-date and aligned with organisational policies and best practice.
People management experience, including recruitment, performance management, and staff development
Knowledge of software licensing, supplier negotiations, and compliance processes
Proficiency in Microsoft Office and asset management systems
Ability to work under pressure, prioritise workloads, and use initiative to solve problems
Commitment to upholding Trust values: Caring, Listening, Excelling
Experience in IT asset management, contract management, procurement, and administration within a large organisation, ideally in healthcare or public sector
1. Key Responsibilities
Ordering & Procurement: Lead the Digital Business Support Team in raising requisitions, managing supplier relationships, and ensuring procurement activities deliver value for money. Administer contracts, monitor SLAs, and resolve quality or delivery issues with suppliers
Administration: Supervise and coordinate Digital Business Support staff, ensuring efficient administrative support across DTI, and senior leadership teams. Manage recruitment, induction, absence, and performance processes for Digital Business Support staff
Governance & Compliance: Support governance activities, ensure adherence to Trust policies and procedures, and maintain confidentiality and data quality standards. Prepare reports and presentations for senior management as required and ensure compliance with statutory and organisational requirements
Leadership & Teamwork: Provide clear direction, coaching, and mentoring to staff. Foster a motivated, high-performing team culture and contribute to continuous improvement and change management initiatives
Financial Accountability: Monitor and authorise expenditure for IT assets, office equipment, and contracted services. Ensure accurate record-keeping and timely payment authorisations
Health & Safety: Coordinate health and safety and risk management activities for the service. Promote safe working practices and compliance with Trust policies
Asset Support Management: Oversee the proactive day-to-day support of software and hardware asset management, ensuring compliance with licensing, patch-management, and security requirements. Maintain accurate asset stock databases for approved kit, coordinate audits, and manage disposals and acquisitions
Contract Management Support: Oversee the proactive day-to-day support of contract management within DTI, supporting the Digital Business Manager & Commercial Lead in establishing best practice, developing SOPs, maintaining records and supporting the raising of requisitions
2. Management and Leadership
Lead and supervise Digital Business Support staff, ensuring high standards of service and efficient team operations
Allocate work, manage leave, and coordinate cover for absences, ensuring seamless service delivery
Conduct staff recruitment, induction, appraisals, performance management, and resolve conflicts or disagreements within the team
Mentor, coach, and support the professional development of team members, fostering a motivated and high-performing culture
Develop, implement, and monitor local policies and procedures to optimise administrative, asset, and procurement processes
Ensure compliance with Trust policies, statutory requirements, and organisational targets.
Oversee health and safety and risk management activities for the service, promoting safe working practices
Support with supplier relationship management and contract administration, ensuring value for money and adherence to service level agreements (SLAs)
Support governance activities and business support for CITS, DTI, and senior leadership teams
Collate performance reports, assist with management of exceptions, and support preparation of reports and presentations for senior management
Promote and manage change initiatives to secure continuous improvements in processes and service delivery
Encourage innovation, adaptability, and a culture of excellence within the team
Monitor and authorise expenditure for IT assets, office equipment, and contracted services, ensuring accurate record-keeping and timely payments
Ensure efficient procurement and distribution of goods and services, resolving any issues with suppliers
3. Planning and Organisation
Ability to organise, prioritise, and productively undertake allocated workload in a logical and efficient manner, often under pressure and with competing demands
Skilled in managing resources and information, including coordinating leave, cover for absences, and ensuring the right equipment and assets are available for service delivery
Capable of developing, implementing, and monitoring local policies, procedures, and systems to optimise administrative, asset, and procurement processes
Maintain accurate records, databases, and filing systems, ensuring data quality and compliance with organisational standards
Experience in project monitoring, reporting, and assisting with management of exceptions and performance reports for senior management
Able to react to interruptions, adapt to unpredictable work patterns, and respond flexibly to changing priorities and requirements
Methodical, accurate, and thorough approach to work, ensuring compliance and high standards in all organisational activities
Proactively seek efficiencies, cost savings, and process improvements, and promote change to secure continuous improvements.
About us
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.
As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.