Data and Insight OfficerNHS

Job summary

Job Title: Data and Insight Officer

Reporting To: Director of Strategy & Engagement

Location: Tapping House, Hillington PE31 6BH

Hours of work: 22.5 - 37.5 hours per week. Contracted hours to be agreed at point of recruitment.

Tapping House is a leading provider of palliative care services in Norfolk. As an independent charity, Tapping House delivers innovative and specialist rehabilitative therapy, end-of-life care, and bereavement services.

Main duties of the job

The Data and Insight Officer plays a key role in supporting and improving fundraising activity through high-quality data management, insightful reporting and effective supporter segmentation. This role combines strong operational delivery with analytical capability, ensuring data is accurate, accessible and used to inform fundraising decisions.

We are seeking a highly organised individual with excellent attention to detail and experience working with large customer or membership databases. Working closely with the fundraising team, you will prepare data selections and provide analysis that helps maximise income and supporter engagement. Your role will also work across teams to support the ongoing integration with other organisational systems while maintaining the integrity of our CRM.

Job description

Main Responsibilities:

Data Management & Quality

Maintain the accuracy, consistency and integrity of supporter data within the CRM - Raisers Edge - system.

Lead on the preparation of accurate and compliant data selections and segmented lists for direct mail, email, digital campaigns, events and appeals.

Process data imports, updates and amendments in a timely and accurate manner.

Monitor and improve data quality, identifying and resolving inconsistencies or gaps.

Support ongoing development of database processes, reporting tools and workflow efficiencies.

Support integration with other databases and systems.

Keep up to date with CRM system updates and functionality to maximise system capability.

Reporting & Insight

• Produce and interpret regular and ad-hoc reports on fundraising performance, income, retention and supporter activity.
• Analyse campaign results and supporter behaviour to identify trends, risks and opportunities.
• Contribute to post-campaign evaluation by providing analysis and recommending improvements for future activity.
• Develop dashboards and reporting tools that enable clear and accessible performance monitoring.
• Present data and findings in a way that supports informed operational and strategic decision-making.

Campaign & Fundraising Support

Work closely with the fundraising team to understand campaign objectives and ensure data is used effectively to maximise income and engagement.

Support the development and optimisation of supporter journeys through data-led segmentation and insight.

Generate data sets and queries to track and measure key fundraising metrics.

Provide operational data support for events, appeals and other fundraising initiatives.

• Provide cover for the Supporter Services team when required, including processing gifts, coding income accurately and issuing acknowledgements.

Other Responsibilities:

• Uphold the Hospice's vision and values at all times.
• Carry out all duties in accordance with the Hospice's policies and procedures, including health & safety, code of behaviour, confidentiality, and equality, diversity & inclusion.
• Promote awareness of the Hospice, its services, and its strategy.
• Work collaboratively and respectfully with all staff, volunteers, and supporters.
• Support the safeguarding of vulnerable adults, young people, and children.
• Adhere to policies on information security, data privacy, and confidentiality.
• Demonstrate a commitment to ongoing learning and development.
• Undertake other duties as directed by your Line Manager.

General

• Carry out all duties in accordance with the Hospices policies and procedures including but not limited to health & safety, code of behaviour, confidentiality and equality, diversity & inclusion.
• Promote awareness of the Hospice, its services and its strategy.
• Work collaboratively and respectfully with all staff, volunteers and supporters of the Hospice.
• Promote and support the safeguarding of vulnerable adults, young people and children, observing and adhering the Hospices policies on safeguarding.

Information Security, Confidentiality, and Records Management:

The role requires adherence to organisational policies concerning information security, data privacy, and confidentiality. The employee is responsible for safeguarding sensitive information, ensuring secure handling and storage of records, and maintaining compliance with applicable data protection regulations. This includes actively participating in Information Governance training, reporting potential security incidents, and managing records in accordance with Tapping Houses Retention Archiving and Destruction of All Hospice Records Policy.

• Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role.

This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the Hospice at any time after discussion with the post holder.

About us

In addition to the competitive salary we offer the following -

• Annual Leave 25 days - increasing to 27 after 5 years and 31 after 9 years FTE - and public holidays
• Development opportunities
• Free parking
• Onsite cafe

We have an amazing multi-disciplinary team who all work together ensuring that the patient is central to everything we do.

Our Vision is ...

That every person living with or affected by a life limiting condition will be offered choice and access to excellent end of life and bereavement care.

Our Values are:

• COMPASSION
• ACCESSIBILITY
• RESPECT
• EXCELLENCE
• SPARK

The Hospice stands in beautiful well maintained grounds. Our building is modern and light with each bedroom having a garden view.