ASSISTANT DISPENSARY MANAGERNHS

Job summary

Assistant Dispensary Manager for a rural, 2 site dispensing GP surgery. Supporting a team of dispensers handling on average 16000 items per month; knowledge of CDs, managing stock control, dispensing and verifying prescriptions.

Dispensing experience required, IT skills an advantage along with a can-do attidude and a sense of humour!

Main duties of the job

To offer a courteous, helpful and confidential service to patients and efficient support for the Dispensary Team.

Dispensing medication dealing with patient queries, liaising with suppliers and placing orders. Ensuring SOPs are up to date, that current guidelines and regulations are being followed, assisting with staff rotas and organising annual leave cover.

Job description

Responsibilities:-

Process repeat prescriptions from patients, meds management, emails and EMIS patient access.

Print repeat prescriptions and put into Dr tray for signing.

Collate signed prescriptions to go to dispensary action box, in date order.

Hand out repeat medication to patient at hatch, remembering to check patients name and address are correct.

Resolve patient queries in person and on the telephone.

Take accurate cash or card payment from patient for prescription fee. Cash up and check float twice a day and report takings to Practice Manager.

Ensure that each prescription has been correctly signed and dated with the correct box ticked if the patient is claiming exemption.

Assist with the incoming order from wholesaler(s) and store items accurately in dispensary.

Outside agency paperwork to be copied, filed and distributed in relevant envelopes to company.

Wardles/NWOS orders ring to order prescription request, file in dispensary awaiting orders; on delivery, match up order and items and pass to relevant department ie P/N, D/N or patient. Copy paperwork and send to relevant company.

File dispensed medication on shelves to await patient collection. Check shelves for out of date /uncollected medication, remove if necessary.

Complete other tasks as requested by Doctors, nurses or Practice Manager.

Dispensing: dispense meds prescribed by GP/Nurse, this includes repeat prescriptions, acutes and automatics, as per SOPS. Re-order any required medication from suppliers and completing any CD forms or specials forms as required.

Stock control: order any meds required/needed in dispensary. Fill shelves at end of day. Check expiry dates, replenish dispensary bags.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description the post-holder may have access to confidential information to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. No patient data may be released without the signed consent of the patient.

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health and Safety policy. This includes

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Use appropriate infection control procedures to maintain work areas in a tidy, safe way free from hazards

Report any potential risks which have been identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues in line with practice policy and respect their privacy, dignity, needs and beliefs; they will behave in a manner which is non-judgemental and respects circumstances, feelings, priorities and rights

About us

We are a 2 site surgery, with 4 GP partners and a friendly team who work hard to support our wonderful patients.

5 weeks annual leave, with incremental days depending on length of service. NHS pension. Free parking on site