Patient Services AdvisorNHS

Job summary

As part of the Reception Team you will be the first point of contact for patients contacting the surgery, either by telephone, face to face or digitally. The team are extremely busy, dealing with over 500 patient contacts per day and therefore an ability to be able to work at pace, whilst maintaining professionalism, is essential.

Please note that we are unable to offer visa sponsorship for this position. Applicants will be required to demonstrate their right to work in the UK at interview.

Please note this is a part time role offering 25 hours per week.

Main duties of the job

You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient and effective way. Duties include:

• Working as part of the Patient Services Team to ensure patients and other service users queries are dealt with in a timely manner
• Answer calls from patients requesting a doctor consultation and take appropriate information recording it on the relevant system
• Process and action online consultation requests, forwarding them to the appropriate clinician
• Process repeat prescription requests in accordance with practice procedures
• Process patient registrations, deductions and other administrative tasks
• Provide administrative support to the clinical administration team as required. Including scanning, incoming/outgoing post, coding and summarising.

Job description

Facilitate affective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or health care professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

About us

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

Living and breathing our values at Lakeside Healthcare

Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

We are a well-established semi-rural practice with a growing list size of over 20,000. We usually achieve full QOF points and have been awarded the RCGP Quality Practice Award twice.