SPA Clinical Triage NurseNHS

Job summary

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The role of the SPA Clinical Triage Nurse is to receive referrals from a diverse range of people & services, triage the referrals & ensure that they reach the right service in the shortest time. SPA Triage monitor the Health Call system which is utilised by heart failure patients, ensuring that out of range observations are escalated & acted upon. Palcall is a further element of the SPA Triage role; this is a telephone support & signposting service for people deemed to be within their last 12 months of life.

This is a 24 hours a day, 7 days a week service.

Main duties of the job

The role of the SPA Clinical Triage Nurse is to receive referrals from a diverse range of people & services, triage the referrals & ensure that they reach the right service in the shortest time. SPA Triage monitor the Health Call system which is utilised by heart failure patients, ensuring that out of range observations are escalated & acted upon. Palcall is a further element of the SPA Triage role; this is a telephone support & signposting service for people deemed to be within their last 12 months of life. Clinical Triage is currently undergoing a horizontal integration of the North Tees & South Tees triage staff, aimed at providing equitable access to the wider locality.

Job description

The role of the SPA Clinical Triage Nurse is to receive referrals from a diverse range of people & services, triage the referrals & ensure that they reach the right service in the shortest time. SPA Triage monitor the Health Call system which is utilised by heart failure patients, ensuring that out of range observations are escalated & acted upon. Palcall is a further element of the SPA Triage role; this is a telephone support & signposting service for people deemed to be within their last 12 months of life. Post holders need to be IT literate, able to multi-task & require advanced communication skills.

Clinical Triage is currently undergoing a horizontal integration of the North Tees & South Tees triage staff, aimed at providing equitable access to the wider locality. There is the expectation that team members will become conversant with health care records for both North & South Tees localities.

This service is a rapidly evolving one, responding to need of people across a large geographical region & with dynamic service delivery changes.

About us

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.