Administration and Healthcare AssistantNHS

Job summary

Job Title: Healthcare/ Administration Assistant Hours: 37hrs per week. Monday- Sunday as per local rota, varying shift pattern. Location: Birmingham Upright MRI InHealth Upright MRI is the largest established operator of upright and open MRI technology in the United Kingdom. We were the first provider to offer this alternative form of medical imaging to the general public which allows claustrophobic patients and those who cannot undertake conventional MRI imaging to undergo the scans they require. We are looking for a Healthcare Assistant to join the Upright team in Birmingham and contribute further to making healthcare better for more patients. This is a role that combines both a healthcare assistant role and an administration role, allowing for diversity in your role.

Main duties of the job

Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally Completing the patient's pre-scan data protection/consent form and health and safety questionnaire (where applicable) Assessing and monitoring the patient's condition after procedure, ensuring that any changes are reported to the relevant staff immediately Accurately entering all relevant patient data into the patient management system Managing administrative tasks within the department as required. Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate Booking clinically validated appointments on the internal system Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day Tracking and distributing Imaging data and reports as required. Utilising relevant IT systems to support the delivery of a high-quality Imaging Service Assist with monthly reports Complying with ISO standards, respecting and protecting confidentiality Reporting any incidents, feedback or complaints effectively Ensuring patient and customer focus is central to the commercial success of the business.

Job description

Hours: 37.5hrs per week. Monday- Sunday as per local rota, varying shift pattern.

Location: Birmingham Upright MRI

InHealth Upright MRI is the largest established operator of upright and open MRI technology in the United Kingdom. We were the first provider to offer this alternative form of medical imaging to the general public which allows claustrophobic patients and those who cannot undertake conventional MRI imaging to undergo the scans they require.

We are looking for an Admin and Healthcare Assistant to join the Upright team in Birmingham and contribute further to making healthcare better for more patients. This is both and admin and patient facing job, allowing for diversity in your role.

What will you do:

As a clinical and admin assistant, supporting the Radiography department, the core of your role is to ensure our patients receive the best standard of care from arrival through to departure. This role is primarily responsible for ensuring the smooth running of the working day by welcoming patients into the clinical area and preparing them for their scan, alongside completing daily admin tasks and managing daily patient queries.

• Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
• Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally
• Completing the patient's pre-scan data protection/consent form and health and safety questionnaire (where applicable)
• Assessing and monitoring the patient's condition after procedure, ensuring that any changes are reported to the relevant staff immediately
• Accurately entering all relevant patient data into the patient management system
• Managing administrative tasks within the department
• Ensuring patient bookings are correct
• Working with our private Vista team to ensure accuracy in patient booking details
• Supporting with monitoring and reporting on KPIs
• Managing the inbox and daily phone enquiries
• Supporting with diary management
• Booking clinically validated appointments on the internal system
• Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day
• Tracking and distributing Imaging data and reports as required.
• Assist with monthly reports
• Supporting the Manager with admin tasks and reporting as required

We are looking for someone who has

• Experience in a healthcare environment or a passion to work in healthcare
• Experience working in a customer facing role
• Strong administration skills
• Flexibility to working patterns
• An empathetic and caring approach
• A passion for delivering the highest level of customer service
• Experience working in a fast paced environment

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About us

InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.