Patient Safety InvestigatorNHS

Job summary

The Patient Safety Incident Response Framework (PSIRF) has now been implemented within Sandwell and West Birmingham Hospitals NHS Trust (SWBH) for two years and our Patient Safety Investigators play a key role in the continued embedding and development of our processes. We are looking to recruit an enthusiastic individual with a passion for improving the safety and experience of Our Patients, People and Population to join our team and help us continue to learn and improve.

As a Patient Safety Investigator within the Corporate Patient Safety Team, you will work closely with the Clinical Divisions to promote a culture of openness and learning from good practice and areas that may need some improvement. You will lead on a range of incident investigations looking at systems and processes using the SEIPS tools and support clinical staff to understand and use a range of learning tools including swarm huddles, After Action Review and Multidisciplinary Team reviews.

Supported by the Quality Improvement team you will be part of a team to recommend and implement improvements across the Trust, working across a wide range of teams. You will also engage with patients and their families to understand their perspective as part of your investigations, ensuring their experience is at the centre of all improvements made. We want someone to embody our Trust values of Ambition, Respect and Compassion whilst delivering our Strategy: Our Patients, Our People, Our Population.

Main duties of the job

You will be working closely with clinical divisions, across a wide range of specialties and clinical grades. You will need to be able to adapt your communication style to engage in discussion with team members, showing empathy and compassion during difficult conversations when things may have gone wrong. You will equally need to demonstrate these qualities when engaging with patients and families who may have been part of an incident.

In addition to excellent verbal communication, you will also need to demonstrate effective written/digital skills to provide appropriate assurance and updates regarding your areas of responsibility on a regular basis.

To be successful in this role, you need to have a natural curiosity and want to delve into systems and processes to understand how things may need to be improved, or how a process may be adapted to suit a different area of practice.

Analysis of data in various formats will be required in order to horizon scan and anticipate any issues before they are encountered, or recognise when an issue may be emerging.

There is also opportunity to create and deliver learning materials in various formats to your local areas, engage in research for patient benefit and support the development of policies.

Job description

Please see attached Job Description and Person Specification for details on the main duties and responsibilities.

About us

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.