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Surrey Heath Customer Service & Admin

Workflow AdministratorNHS

Frimley, GU16 7ER Permanent £13.20
Posted 14 August 2026 Closing date 30 August 2026
Frimley Rail Station (0.3 miles away) Bracknell Bus Station (6.7 miles away)

Job summary

An exciting opportunity has arisen for an Administrator to join the Surrey Heath Workflow Hub based in smart, contemporary offices near Frimley high street with free parking.

To provide excellent patient care by accurately processing incoming documentation and work flowing documents to the relevant clinicians within a timely manner whilst following clear procedures.

Summarise all new patient records within 4 weeks of arrival, ensuring patient safety by updating clinical information.

We have two 15 hour per week roles available either Monday Tuesday, Wednesday, or Monday, Wednesday, Friday.

Full training is provided, so if you are a confident administrator, passionate about helping the NHS and providing quality patient care please apply for more details.

Main duties of the job

Support GPs and other clinicians from a central office by reducing their documentation workload and maintaining accurate, concise medical records.

Key Responsibilities and Duties

  • Date stamp and scan all incoming paper documentation
  • Code and workflow all paper documents within 48 hours
  • Code and workflow all Electronic Discharges (EDTs) within 48 hours
  • Review and update all new patient records within 4 weeks
  • Inform outside agencies of any non-registered patients
  • Action all urgent documents accordingly
  • Store all paper notes/letters as directed in the SHCP protocols
  • Dispose of scanned documents as directed in the SHCP protocols
  • Follow SHCP document management protocol at all times
  • Update Team Leaders of issues which may affect service
  • Report IT issues in the absence of the Team Leaders

Please see job description for full details

Job description

For more information please see full Job Description and Person Specification under Supporting Documents

About us

We are Surrey Heath Community Providers Limited, which is a federation of 7 GP practices across 10 sites, covering a population of over 104,000 patients across Surrey Heath. We began in 2016 and now employ around 200 members of staff across our clinical and corporate support teams. Our services include Surrey Heath Primary Care Network, PRIMACY workflow management and Upper Gordon Road Surgery.

As a GP Federation and Primary Care Network, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners, in the provision of community based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of primary care services in Surrey Heath and believe in continuous commitment to quality service delivery and positive patient outcomes.

Patients are at the heart of everything we do, and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected, at a time when they may be feeling vulnerable.

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