GP Receptionist/Care NavigatorNHS
Job summary
We are looking to recruit an enthusiastic, hard working receptionist with excellent communication, interpersonal and organisational skills.
This is a part-time permanent position offering 25 hours per week Monday - Tuesday 8.00a.m. - 6.30pm and Wednesday 8.00am - 1pm.
We may close this vacancy early if sufficient applications are received.
This role will involve spending time in a patient facing capacity which will include assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. The role will include a range of administrative duties.
The successful candidate must be passionate and committed to delivering the highest quality of care for our patients. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Complete confidentiality and patient satisfaction are an absolute priority.
Previous healthcare experience would be beneficial, but we welcome applications from candidates with strong customer service skills and a willingness to learn. Full training and support will be provided.
Main duties of the job
Maintain a professional and effective reception service to patients.
Provide telephone and face to face access for patients to book, cancel and check appointments and respond to patient enquiries
Deal with patients and visitors in a calm and sympathetic manner
Maintain and update patient records and documentation
Process repeat prescription requests accurately and efficiently in line with practice guidelines
Handle incoming and outgoing correspondence
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Acting as a chaperone to clinicians when requested following completion of training
Maintain patient confidentiality and adhere to data protection policies
The role requires excellent communication skills, attention to detail and the ability to remain calm and professional while managing competing priorities.
Job description
Opening and closing the surgery following surgery protocols to ensure building security
Booking appointments face-to-face, over the telephone and signposting patients to ensure the patient is booked with the right person at the right time and in the right place
Arriving patients for appointments
Receiving and recording requests for home visits, telephone consultations and taking messages
Keeping the reception area, noticeboards and waiting room tidy and presentable.
Manage incoming emails via generic inbox, online consultations, web contacts and signposting and taking all the appropriate actions.
Process patients change of address, telephone contact details etc.
Handling completed repeat prescription requests and processing appropriately
Receiving and recording payments for medicals, insurance reports etc.
Monitoring clinics and informing patients when there is a delay or clinicians are running late
Safely handling/processing specimens received from patients following practice protocols .
Taking messages and passing on information
Initiating contact with and responding to requests from patients , other team members and associated healthcare professionals and agencies
Cover sickness/annual leave of other Care Navigators on a fair share basis and work reasonable overtime when required to cover extended hours.
Ensure accurate processing and recording of information in accordance with practice procedures using the practice clinical system
Complete administrative tasks relating to patients records including filing, document management and ensuring patients can access reports, prescriptions etc.
Providing clerical access to practice staff as required, including word/data processing, filing, photocopying and scanning
Contact patients to arrange follow-up appointments, prescription collections etc.
Chaperone for clinicians (training provided)
Greeting visitors and asking them to complete the visitors book, informing the relevant manager/colleague of their arrival and escorting them where appropriate
Taking and receiving delivery of supplies
Answer and respond to incoming calls in a timely manner
Ensure effective handover of matters outstanding to incoming/remaining care navigators at the end of your working day
Take post to collection point.
About us
Meadowside Medical Centre priorities are to deliver high quality care focused on the needs of the patient, to provide a positive supportive working environment for our team and to create a sustainable practice at the heart of the community.
We are a busy practice with a population list size of 8600 patients. We have a clinical team of 3 GP Partners, 4 Salaried GPs, 1 Advanced Nurse Practitioner, 3 Practice Nurses, 1 Associate Practitioner and 1 Healthcare Assistant.
We are a friendly and cohesive team committed to working together in a happy and supportive working environment in which our team are strongly encouraged to realise their full potential. We welcome new ideas and actively encourage personal and professional development at all levels.