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Medway Customer Service & Admin

AdministratorNHS

Gillingham, ME7 5NY Fixed-Term £25,760 to £27,476
Posted 14 August 2026 Closing date 28 August 2026
Gillingham (Kent) Rail Station (0.6 miles away) Waterfront Bus Station (0.8 miles away)

Job summary

An exciting opportunity has arisen to join the Community Brain Injury Team as a Band 3 Administrator.

The Community Brain Injury Team (CBIT) is a non-mental health service seeking to address the physical, emotional and social consequences of adults affected by brain injury.

This is key role within the service, providing a flexible and comprehensive admin provision to enable us to deliver the best possible service user experience we can.

You will join an established team of clinical staff in a friendly and welcoming environment.

This role is based at the office in Disablement Services Centre and is for 3 days per week.

Main duties of the job

  • The post holder will be the go to person for queries relating to the Community Brain Injury Team.
  • The job holder will manage practical issues in Medway, taking responsibility for the correct safekeeping of keys and CBIT equipment.
  • The post holder will be expected to organise work for self and have front-line contact with service users, carers and the general public or other external stakeholders, as well as internal colleagues.
  • Telephoning service users and carers, typing and preparation of correspondence, customer service, organisation e.g. maintenance of effective and efficient working systems.

Job description

Please refer to the attached job description for the full details on the responsibilities and person specification.

About us

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated 'Good' by the Care Quality Commission (CQC).

Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.

Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.

Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.

Join us if you share our passion for better mental health care and want to be part of a team that's working well together.

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