Primary Care General AssistantNHS
Job summary
We are seeking a versatile and organised individual to join our practice in a hybrid role combining phlebotomy services and related admin,medical reception and GP administration. In this multifaceted role you will be the face of our clinic, ensuring excellent patient care from front-desk reception to clinical blood collection and back-office administrative support.
Main duties of the job
Patient Reception & Customer Service
- Welcoming patients and checking them in for appointments.
- Answering phone calls, managing inquiries, and booking appointments.
- Managing the patient waiting area and maintaining a professional environment.
GP Administration
- Processing patient registrations, referrals, and medical records.
- Handling incoming clinical post, emails, and electronic tasks.
- Utilizing medical software (e.g., EMIS Web, SystmOne) to update patient files.
- Liaising with hospitals, pharmacies, and external healthcare providers.
Phlebotomy Duties
- Performing venepuncture for adult only patients.
- Correctly labelling, logging, and prepping blood samples for laboratory transport.
- Maintaining clinical hygiene, infection control, and strict safety standards.
- Managing clinic stock levels for phlebotomy consumables and other practice consumables
- Monitoring & recording of water temperatures and clinical fridge temperatures
Job description
Patient Reception & Customer Service
- Welcoming patients and checking them in for appointments.
- Answering phone calls, managing inquiries, and booking appointments.
- Managing the patient waiting area and maintaining a professional environment.
GP Administration
- Processing patient registrations, referrals, and medical records.
- Handling incoming clinical post, emails, and electronic tasks.
- Utilizing medical software (e.g., EMIS Web, SystmOne) to update patient files.
- Liaising with hospitals, pharmacies, and external healthcare providers.
Phlebotomy Duties
- Performing venepuncture (blood draws) for adult and/or pediatric patients.
- Correctly labeling, logging, and prepping blood samples for laboratory transport.
- Maintaining clinical hygiene, infection control, and strict safety standards.
- Managing clinic stock levels for phlebotomy consumables.
About us
Join a forward-thinking, supportive team at the Vine Medical Centre, located in Surrey. We are a 'Good' CQC-rated, GMS training practice dedicated to providing high-quality, patient-centred care.
We have a patient list size of just under 9000 with a diverse and rewarding demographic.
Our Team consists of 3 Partners, 3 Salaried GPs, an ANP, 2 Practice Nurses, HCAs & Phlebotomists with dedicated on-site FCPs. We also have a very experienced and committed team of receptionists and administrators.
We use clinical system EMIS Web alongside Accurx and Docman to streamline workflows.
We encourage a good Work-Life Balance and actively manage administrative burdens and offer flexible, manageable session structures.
Located near to Hampton Court Palace the practice is easily accessible via the M25 and also direct rail links to London from Hampton Court Station. Situated near the river with leafy green spaces and a dedicated car park, the Vine's reputation is one of high standards and great care with a 4.4/5 rating on Google.