Digital Elective Care LeadNHS
Job summary
This role is open to all applicants. However, in line with Cornwall First recruitment principles, initial shortlisting will prioritise applicants from Royal Cornwall Hospitals NHS Trust, Cornwall Partnership NHS Foundation Trust, and the Integrated Care Board for Cornwall and the Isles of Scilly.
Newsflash - exciting opportunities to join our eCare Team!
Royal Cornwall Hospitals NHS Trust is continuing its digital and clinical transformation journey that will change the way in which we deliver care across Cornwall, the Isles of Scilly, and the South West Peninsula.
We are seeking a highly motivated Digital Elective Care Lead with a strong understanding of NHS administrative and clerical processes and excellent communication skills. This pivotal role will support the Trust in transitioning from PAS to eCare, driving service transformation and ensuring elective care processes align with programme objectives.
This is a fixed term contract until 30 April 2026.
We recognise this is a challenging time within the Trust and we welcome applications from our internal workforce who may feel uncertain in their current roles. We will welcome you into the programme and support you throughout. Please reach out to us if you like a further conversation about these opportunities.
Main duties of the job
The Digital Elective Care Lead will report into the eCare Elective Care Subject Matter Experts.
Acting across the eCare programme, organisation and other internal and external stake holders, the post holder will:
Provide comprehensive project management support to enable the smooth transition from PAS to eCare, and its successful implementation and integration.
Support the implementation of the new Patient Portal, enabling seamless patient engagement.
Support adherence to NHSE guidance/mandated changes, ensuring compliance and alignment with national standards.
Provide advice and guidance to eCare training personnel, ensuring functionality and workflows are embedded in training materials and sessions.
Participate in Robotic Process Automation (RPA) discussions, identifying new opportunities for automation within eCare workflows.
Understand and align eCare processes with the role and functionality of third-party suppliers.
Using technical skills, experience and judgement, support improvements in key areas such as referral management, inpatient and outpatient correspondence, collection of pre-procedure information and diagnostic workflows.
Contribute to service redesign initiatives, optimise processes, and improve patient experience.
Support data migration and testing cycles, ensuring accuracy and continuity of patient information.
Use analytical, negotiation, and influencing skills to resolve operational challenges and support Elective Planned Care pathway improvements.
Job description
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
Identity Checks
Professional registration and qualification checks
Employment history and reference checks
Occupational Health clearance
Satisfactory Disclosure and Barring Service check
Right to work in the UK
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
About us
Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:
Royal Cornwall Hospital in Truro
St Michael's Hospital in Hayle
West Cornwall Hospital in Penzance
As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.
We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high-quality. We are RCHT.