Patient Support Team - Scanning & CodingNHS

Job summary

An exciting opportunity for a Patient support Team Administrator in Scanning and Coding has become available. We are looking for a friendly, flexible and proactive person to come and join our team. You will be working as part of a small team in one of the sub-departments of the Patient Support Team (Administration). The successful candidate will be required to work Monday to Friday

Main duties of the job

Dealing with all aspects of incoming and outgoing mail and emails. Scanning and coding of incoming correspondence, forwarding to the appropriate staff member / department. Liaising with all staff at Alnwick Medical Group, patients and hospital staff

Job description

Job Summary

The Administrator will be responsible for all general administrative duties and reception duties within Alnwick Medical Group.

Key tasks and Responsibilities

• Carries out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.
• Be prepared to help with cover in all departments of the Patient Support Administration Team.

Key results/objectives

• Contributes to ensuring patients are seen in a timely, caring and professional manner
• Supports equality and diversity of patients and colleagues
• Supports wider team with achieving their objectives where appropriate

Confidentiality

• Ensures self-compliance with data protection laws and confidentiality agreements and that of the teams the post holder is responsible for
• Follows confidentiality policy, computer use policy, information governance policy, social media policy and any other policy relating to confidentiality within role.

Personal and Professional Development

• The post holder will be supported with professional and personal development in line with the relevant Alnwick Medical Group policies.
• Alnwick Medical Group is an equal opportunities employer and encourages the development of all staff within the organisation

Quality

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patient needs
• Effectively manage own time, workload and resources
• Perform regular and relevant risk assessments

Health and Safety

• Follows Alnwick Medical Group policies and procedures relating to health and safety
• Mitigates risks to employee and patient health and safety by contributing to risk assessments, escalating concerns and ensures adequate training in all areas of their roles.
• Understands and uses the Safeguard, Incident & Risk Management System (SIRMS) when necessary
• Effectively manages any health and safety issues raised.

Communication

• Effectively communicates with patients and colleagues,
• Comfortably and confidently communicates verbally, as well as written methods including email.

About us

We are a large GP Practice with over 18000 patients and nearly 100 members of staff. We are split over four sites, two in Alnwick, Seahouses and Embleton.

Our Mission Statement at Alnwick Medical Group is "Better through successfully working together to provide a full rabe of primary care services for rural Northumberland"