Part-Time Care Coordinator - Central Camden PCNNHS

Job summary

An exciting new opportunity has arisen within Central Camden Primary Care Network (PCN) for a Care Coordinator to manage patient caseloads and provide coordination and navigation of care and support for patients across health and care services.

Central Camden PCN are a group of 8 member practices who work together at scale and collaborate with others in the local health and social care system. The PCN is highly innovative and delivers services with support from the GP Federation, Camden Health Evolution (CHE) Ltd, that aim to improve the quality of care and outcomes for their patients.

This is a part-time position requiring a minimum of 15 hours and up to 22.5 hours per week, including the core hours specified below. The successful candidate will be expected to work across a range of locations, including the CHE office, PCN practices, and local community venues, in line with service requirements.

• Tuesday 2pm-7:30pm
• Wednesday 10am-2:30pm
• Saturday 9am-2pm

Please ensure you are available to work these hours before applying.

Main duties of the job

The Care Coordinator will work with the PCN team and member practices to coordinate and perform key activities to manage patient caseloads, provide access and navigation of care and support across health and care services, and improve outcomes for patients.

The post-holder will perform patient call/recall, appointment booking and proactive reminder calls, and run EMIS searches to identify patients for recall, ensuring invites are made in a timely and appropriate manner via text, telephone or letter, and accurately coded within patient medical records. They will also support the smooth running of services by checking in patients on arrival, offering opportunistic invitations to appropriate services, and promoting health and wellbeing to patients attending practices or local community venues. Other duties will include, but are not limited to, data entry, data reporting and data cleansing.

Previous experience working within the NHS is desirable for this role. Opportunities for professional development are included within this role.

Job description

The following are the core responsibilities of the PCN Care Coordinator. There may, on occasion, be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Strategic

• Support the PCN with patient call/recall, appointment booking and proactive reminders via texts, telephone, and letters.
• Work with the PCN to identify and manage patient caseloads and support personalised care.
• Be the point of liaison for patients and carers/relatives, and interface with health and social care professionals.
• Provide coordination and navigation for patients and carers/relatives across health and care services, alongside other PCN staff and other primary care roles.
• Support the delivery of enhanced services and other PCN service requirements.
• Contribute to tackling inequalities in health and social care particularly regarding patients with long-term conditions.
• Run searches and reports using the clinical system, EMIS Web.
• Support the coordination of and manage the administrative functions of MDTs.
• Provide ad hoc support to the PCN team and clinical leads.
• Provide administrative support (i.e. DOCMAN, patient registrations) to PCN member practices as required.
• Prepare and produce reports, spreadsheets, and presentations as required.

Communication

• Provide face-to-face support to patients attending PCN practices and local community venues, including welcoming and checking in patients, responding to queries, and providing information and signposting to appropriate services.
• Respond to telephone and email enquiries, and patient call backs in a timely manner.
• Help patients to manage their care needs, answering their queries and supporting them to make and manage appointments.
• Follow-up with patients who do not attend appointments.
• Communicate effectively with patients and carers/relatives, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural backgrounds, and preferred ways of communicating.
• Provide written or verbal information to patients and carers/relatives on behalf of clinicians and services.
• Record clear, accurate and contemporaneous notes, and coding in patients' medical records.
• Develop and maintain effective working relationships with internal and external stakeholders.
• Liaise with outside agencies and local community centres to help coordinate pathways of care for patients.
• Send out mail merges and bulk texts to patients for a number of campaigns, i.e., flu vaccinations, cancer screening.
• Obtain, collate, and evaluate patient feedback.

Quality Improvement

• Review the completeness and accuracy of data entered in clinical systems.
• Support the CHE / PCN team with data reconciliation.
• Perform data quality checks and correct any errors identified.

Key Relationships

• Internal PCN executive team, PCN clinical directors, PCN clinical leads, PCN member practices, PCN workforce, MDT members.
• External WNL ICB, Local providers (C&I, CNWL, RFL, LBC, UCLH), GP Federations, PCNs, PPGs, Suppliers.

About us

Camden Health Evolution (CHE) Ltd is a GP Federation which supports Central Camden PCN. There are 8 member practices in Central Camden PCN with a registered population of circa 80,000 patients.

All practices are members of CHE GP Federation and share the vision, mission and values of the Federation and its key priorities.

**We regret that this position does not provide visa sponsorship. We are unable to consider applicants requiring sponsorship**