Medical ReceptionistNHS

Job summary

Lea Vale Medical Group are looking for a Medical Receptionist with experience in customer service to join our Ampthill branch surgery. This is an exciting role as you'd be joining an established non-clinical team that serves over 45,000 patients and is rated outstanding by the CQC.

The role is part time Monday to Friday 8am-12pm

As an employee of Lea Vale Medical Group, you will also enjoy the following benefits:

• Competitive Salary
• NHS Pension
• Support to guide your personal and professional development
• Excellent training opportunities

Main duties of the job

Our receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. We are looking for someone who is confident and has an empathetic manner.

Job description

• Undertake reception duties, including front desk, patient navigation and call handling.
• Make appointments for patients to see GPs, nurses or others.
• Communicate with patients, visitors and Practice staff to ensure surgeries run smoothly and on time.
• Provide patients, visitors, etc. with basic information and act as a resource, where more help is required.
• Operate clinical computer system and maintain high quality data entry.
• Communicate with other agencies like transport, phlebotomy, hospital etc.

We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

• Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
• Experience of working with the general public, being sensitive and empathic in all situations;
• Capable of remaining calm, with consistent accuracy and concentration under pressure;
• Strong IT and administration skills;
• Enthusiastic with energy and drive;
• Reliable and dependable;

Previous medical or healthcare receptionist experience is desirable but not necessary as full training will be given

We work with people to understand what being safe means to them as well as with our partners on the best way to achieve this. We concentrate on improving people's lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. We make sure we share concerns quickly and appropriately.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please see attached Job Description and Person Specification for full information.

About us

We believe in delivering high quality patientcare through teamwork.

Our mission is: Working, learning, innovating and improving together to empower our patients to live the best lives they are able to.