Band 8a- Deputy General Manager, Emergency MedicineNHS
Job summary
Deputy General Manager - Acute Medicine
Be part of one of the most ambitious Urgent and Emergency Care teams in the NHS.
At West Hertfordshire Teaching Hospitals NHS Trust, our Emergency Medicine and Urgent Care services are recognised as national leaders in innovation, transformation and operational excellence. From pioneering digital solutions and AI-enabled patient pathways to leading to community diagnostics and integrated urgent care, we are challenging conventional thinking and shaping the future of urgent and emergency care.
Join us and help shape the next generation of Acute Medicine.
Main duties of the job
We are now looking for an exceptional Deputy General Manager to lead our Acute Medicine service into its next phase.You will join a high-performing, ambitious and supportive Triumvirate that believes in empowering people, embracing innovation and delivering outstanding patient care. We are a team that leads from the front, values compassion as highly as performance, and creates an environment where talented individuals are trusted to make a difference.This role offers the opportunity to: Lead operational performance across a dynamic Acute Medicine service. Develop innovative out-of-hours pathways that strengthen resilience and improve patient flow. Harness digital technology, predictive analytics and AI to transform workforce planning, capacity management and operational decision-making. Work alongside clinical leaders to maximise early discharge, reduce unnecessary length of stay and improve patient outcomes. Shape new models of care that integrate Acute Medicine with Emergency Medicine and the wider health and care system. Deliver large-scale transformation while maintaining an unwavering focus on quality, safety and patient experience.
Job description
The Deputy General Manager (DGM) for Acute Medicine is responsible for providing tactical operational leadership across Acute Medicine, ensuring the safe, effective and efficient delivery of services whilst supporting patient flow across the wider Emergency Medicine footprint.
The post holder will lead the operational and business management of Acute Medicine, ensuring high-quality patient care is delivered within the resources available. They will work in partnership with the Clinical Director, Matron and clinical teams to deliver agreed performance standards, service improvements and strategic objectives.
The DGM is accountable for ensuring clear operational pathways are developed, implemented and continually refined to support efficient patient flow within Acute Medicine and across interfaces with the Emergency Department. They will ensure that pathways remain aligned with Trust policies, national guidance, and best practice, removing operational barriers that affect patient experience and performance.
The post holder will lead the development of robust operational systems that provide effective oversight during both normal working hours and out-of-hours periods, ensuring resilient escalation processes, clear operational ownership and timely decision-making.
About us
With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance.www.westhertshospitals.nhs.uk/flexibleworking If you have a disability or long-term health condition and require support or guidance please [email protected] If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form. We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.