Stroke Team AdministratorNHS

Job summary

Job Overview: You will possess excellent administrative skills and good working relationships with colleagues. You will be an excellent communicator and can prioritise your workload ensuring that work is completed in a safe and timely manner. You will be working within the Stroke Hub Team and supporting the community service, this is an office-based role. 22.5 hours per week. Flexibility with working hours.

Main duties of the job

Communicate on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication. Work with the Stroke team staff and other community services delivering admin assistance Ensure that complex calls from anxious and distressed clients are passed to an correct person to deal with effectively and appropriately or escalated to a senior staff member if appropriate. Respond to enquiries, and take appropriate action Manage and maintain an efficient administrative system Ensure workload is managed and prioritised Establish and maintain electronic filing systems. knowledge of SystmOne, Teams and Cisco Jabber, also Microsoft Office Package. Prepare agendas, update action Logs, arrange and take minutes at meetings intended for internal review only. Book meeting rooms.Input generic data into organisational systems or in-house records. Receive and action queries via various routes, including email, telephone, online, ensuring these are actioned promptly. Receive and register referrals on SystmOne, email and online, and offer appointments with clinicians for an assessment. Cancelling and amending appointments. Sending emails and SMS to patients. Ordering of all supplies, managing stock rotation, including putting stock away on receipt of delivery. Mems and other equipment audits. Making up equipment/supply packs for the team members. In phase reporting Power Bi Health roster Booking clinics Cover other admin Hubs, at various locations

Job description

Working alongside the Stroke Hub team delivering admin assistance as and when required. Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, or correspondence, within agreed time limits. Ensure workload is managed and prioritised appropriately. Establish and maintain electronic filing systems. knowledge of SystmOne, Teams and Cisco Jabber, also Microsoft Office Package. Prepare agenda’s, update action Logs, arrange and take minutes at meetings intended for internal review only. Book meeting rooms. Input generic data into organisational systems or in-house records. Receive and action queries via various routes, including email, telephone, online, ensuring these are actioned promptly. Receive & register referrals onto SystmOne, email and online, and offer appointments with clinicians for an assessment. Cancelling and amending appointments. Sending emails and SMS to patients. Ordering of all supplies, managing stock rotation, including putting stock away on receipt of delivery. Mems and other equipment audits. Making up equipment/supply packs for the team members. In phase reporting – complaints and compliments Power Bi – reporting Health roster – reporting on sickness Booking clinics Work without supervision and ensure urgent situations are addressed swiftly.

Our Values 2025 - 2030

Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT.

They are:

• We are kind.
• We are respectful.
• We work together with our communities.

These three values help us to strive to provide the best care by the best people.

Probationary Period

This post will be subject to a probationary period.

Certificates of Sponsorship Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system. When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included to ensure fairness and consistency within our Trust.

Use of AI Please see attached document regarding acceptable use of AI during the recruitment process.

High Cost Area Supplement – Fringe (Basildon, Thurrock, Brentwood, Harlow and Dartford only) This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,303 to a maximum of £2,198 p.a. pro rata for part time)

Working for Us Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award-winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognised in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.

About us

NELFT NHS Foundation Trust provides mental health and community services for over 4.9 million people living in the London Boroughs of Waltham Forest, Redbridge, Barking and Dagenham, Havering, and across Essex. We work to ensure our patients, their friends and family, feel confident that their health needs are well met. With an excellent reputation for research and development, our skilled health professionals are at the cutting edge of evidence-based innovation, opening up the possibilities for better ways of working and delivery of care.