Practice Manager - Milehouse Medical PracticeNHS

Job summary

We are seeking an enthusiastic and highly motivated Practice Manager to join our friendly team.

The successful candidate will play a pivotal role in ensuring the efficient and effective management of the Practice, driving growth and sustainability in line with NHS policies and developments.

The ideal candidate needs to be highly organised with experience of leading and managing a team. The candidate must have strong communication, HR, and IT skills. Previous experience working within a similar healthcare setting is essential. Previous leadership and management experience is essential.

The Practice Manager is a key member of the team and will be expected to help and support the team in achieving goals and targets, to be able to motivate the team and to delegate where necessary, working closely with the GP Partners to ensure continuity and maintenance of the high standards of the Practice.

We are looking for a PM to manage and co-ordinate all aspects of organisation functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the organisation achieves its long-term strategic objectives in a safe and effective working environment. Through innovative ways of working, lead the team in promoting and providing a high quality of care service. Engaging with staff, working collaboratively whilst striving for continuous improvement. Underpinning service delivery with confidentiality, learning and development ensuring CQC regulations are met.

Main duties of the job

• Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities and the functional management of all clinical and administrative staff
• HR processes, managing staff recruitment and retention, probationary reviews, performance, and contractual, disciplinary and grievance issues
• Establishing, reviewing and updating job descriptions and person specifications and developing, implementing and embedding an effective staff appraisal process and ensuring all staff have appropriate training
• Maintaining an effective overview of and ensuring compliance with HR regulations, ensuring the team reach QOF/QIF/IIF/FAAS targets and maintains compliance with its NHS contractual obligations
• Keep up to date with developments and changes within primary care and liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working
• Ensure the Practice explores all opportunities to maximise income and reduce expenditure, and to managethe procurement of organisation equipment, supplies and services
• Co-ordinating the reviewing and effective embedding of policies and procedures
• Leading change and continuous improvement initiatives; co-ordinating all projects within the Practice and a strategic approach to managing of patient services matters
• Developing and implementing an effective communication strategy and marketing of the Practice, and promoting the use of patient online services and publishing communications.

Job description

The following are the core responsibilities of the Practice Manager, there maybe on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

The Practice Manager is primarily responsible for:

• Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities
• Functional management of clinical and administrative staff
• HR processes, including managing the recruitment and retention of staff, contractual issues, probationary reviews, staff performance and disciplinary and grievance issues
• Establishing, reviewing and regularly updating job description and person specifications
• Developing, implementing and embedding an effective staff appraisal process
• Maintaining an effective overview of and ensuring compliance with HR regulations
• Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
• Keep up to date with developments and changes within primary care
• Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working
• Ensure the Practice explores all opportunities to maximise income and reduce expenditure in conjunction with the Partners
• Managing the procurement of organisation equipment, supplies and services
• Co-ordinating the reviewing and updating of all organisation policies and procedures and ensuring policies are effectively embedded into practice
• Leading change and continuous improvement initiatives; co-ordinating all projects within the Practice
• Ensuring the team reach QOF/QIF/QIF+/IIF/FAAS/ FLU vaccination targets (supported by the Practice Nurse, HCA, care co-ordinator and administration team)
• Adopting a strategic approach to the management of all patient services matters
• Developing, implementing and embedding an effective communication strategy and marketing the Practice appropriately
• Ensuring the organisation maintains compliance with its NHS contractual obligations
• Actively encouraging and promoting the use of patient online services
• Publishing communications for internal and external use
• Maintaining the Practice and NHS Choices websites
• Facilitate and organise practice meetings and maintain up-to-date action plans
• Liaising at external meetings as required
• Liaise with Keele and Wolverhampton Universities regarding the placements of medical and PA students
• Liaise with Operations and Relationships Manager, CHP.

Secondary responsibilities:

In addition to the primary responsibilities, the Practice Manager may be requested to:

• Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders.

About us

Milehouse Medical Practice in Newcastle-under-Lyme is looking for an experienced Practice Manager to take on the role following the retirement of the previous Manager.

We have a strong management team currently supporting the delivery of services at the Practice and will continue to support the successful postholder when in role.

The Practice is high performing in all aspects of General Practice and has a loyal and dedicated workforce.

The Practice has 3 partners, 2 half-time GP Partners and a part-time Prescribing Pharmacist Partner.

We have approximately 3500 patients, we look after 2 residential homes and a nursing home, and are in purpose built modern premises.

We have a very loyal staff base and friendly, approachable Partners and Practice Manager.

Employment will be with Milehouse Medical Practice.