Receptionist/AdminNHS

Job summary

We are seeking to recruit an enthusiastic Receptionist to join our friendly, dynamic team! With a culture of delivering high quality care, you will act as the first point of contact for patients and visitors using the service.

This is a flexible post that may be worked across both Bloomfield Medical Centre and Grange Park Health Centre depending upon the needs of the service.

Hours for this post are full time 37.5 hours per week

Main duties of the job

• Experience in a customer care facing environment that you can evidence within your application
• Excellent communication skills and be able to demonstrate an attention to detail
• Our reception area is busy so a can-do attitude along with the ability to prioritise and work under pressure are essential.
• The ability to be flexible and work between 7.30am and 6.30pm over 5 days when covering for colleagues or in times of high demand within the services
• Be reliable, professional and adaptable to excel in an ever-changing environment
• Have a high degree of empathy, diplomacy and integrity and be able to demonstrate sensitivity and an awareness of patients needs
• Due to the NHS commitment to moving to full electronic communications you must have excellent keyboard and computer skills, with a working knowledge of basic MS office programs such as Word / Excel and be comfortable communicating via email
• Experience of using Emis and Docman systems

Job description

• Welcome and assist patients at the main reception, directing them appropriately to departments or clinical staff.
• Respond to and support online patient enquiries in a timely and professional manner.
• Manage prescription requests, maintaining accurate alphabetical filing and ensuring pharmacy collection drivers follow practice protocols.
• Accurately record and update patient demographic information on the Bloomfield Medical computer system, including address changes.
• Support the smooth day-to-day running of the service through effective organisation and teamwork.
• Book patient appointments as required, using the practice appointment system.
• Carry out general errand duties as needed.
• Provide assistance and support to patients and visitors within Bloomfield Medical Centre.
• Perform routine clerical and administrative duties, including answering telephone calls, taking messages, filing, photocopying, and responding to general enquiries.
• Work collaboratively with colleagues to help manage and de-escalate challenging or potentially aggressive situations.
• Report any incidents or concerns (such as accidents, verbal aggression, or damage to property) to the Practice Manager in line with practice procedures.
• Notify the Team Leader of any sickness or absence in accordance with policy.
• Maintain a clean, tidy, and welcoming waiting room environment.

About us

Bloomfield Medical Centre is a 8 Partner GP Practice Primary Care provider based over two sites in Blackpool, Bloomfield Medical Centre on Bloomfield Road and Grange Park Health Centre on Dinmore Avenue. Our services are diverse, forward-thinking enabling us to deliver care to meet local priorities in relation to deprivation, chronic disease, improved access, migration from secondary care and more efficient commissioning.

We provide high quality general medical care to a registered list of over 17,000 patients over the two sites, through our dedicated team of clinical, administrative and management professionals including 8 GP Partners, Salaried doctors, Clinical Pharmacists, Advanced Clinical Practitioners, Nurse Practitioners, Practice Nurses and Healthcare Assistants.