Team ManagerNHS
Job summary
Package Description (Norwich, Norfolk) Team Manager Opportunities We are pleased to announce several Team Manager opportunities across our Integrated Urgent Care Division, covering our NHS 111 and GP Out of Hours services, based from the following locations: Kingston House, Ashford Reed House, Norwich Phoenix House, Basildon These are excellent opportunities for aspiring or experienced leaders looking to develop their careers, support colleagues and contribute to the continued success of our services. At IC24, our Integrated Urgent Care services rely on skilled frontline teams and the leaders who support them every day. As a Team Manager, you'll lead and develop a team, creating a positive, high-performing culture where colleagues feel supported to deliver safe, effective and high-quality care. This is a rewarding opportunity for an aspiring or experienced leader who is passionate about developing people, driving performance and making a real difference to patient outcomes. What youll focus on Leading and developing your team Youll manage, coach and mentor a team of Health Advisors, building capability, confidence and consistency in how they deliver patient care. Driving performance through real-time insight Youll monitor call handling, quality and productivity metrics, using data to identify trends, address gaps and improve individual and team performance. Creating a culture of support and accountability Through regular 1-1s, coaching sessions and Annual Reviews , youll set clear expectations, support development and manage performance effectively. Managing people processes effectively Youll confidently manage people matters in line with IC24 policies, including
Main duties of the job
We are excited to offer several Team Manager opportunities within our Integrated Urgent Care Division at IC24. The positions involve leading and developing teams to deliver high-quality care in our NHS 111 and GP Out of Hours services, located at Kingston House, Ashford, Reed House, Norwich, and Phoenix House, Basildon. The role requires someone who is committed to developing people, driving performance, and ensuring patient safety and quality care. Responsibilities include leading and mentoring teams of Health Advisors, monitoring performance metrics, and managing people processes. Flexibility is essential, with shifts including evenings, weekends, and bank holidays, as teams work on a hybrid model of office-based and home working in a fast-paced, 24/7 environment. The ideal candidate will have experience leading teams, be proactive, organized, and capable of managing operational challenges. This position offers a flexible working environment with opportunities for professional development and various employee benefits, including joining the NHS Pension Scheme and access to various discount platforms.
Job description
Package Description: Package Description (Norwich, Norfolk)Team Manager Opportunities
We are pleased to announce several Team Manager opportunities across our Integrated Urgent Care Division, covering our NHS 111 and GP Out of Hours services, based from the following locations:
Kingston House, Ashford Reed House, Norwich Phoenix House, Basildon
These are excellent opportunities for aspiring or experienced leaders looking to develop their careers, support colleagues and contribute to the continued success of our services.
At IC24, our Integrated Urgent Care services rely on skilled frontline teams and the leaders who support them every day.
As a Team Manager, you'll lead and develop a team, creating a positive, high-performing culture where colleagues feel supported to deliver safe, effective and high-quality care.
This is a rewarding opportunity for an aspiring or experienced leader who is passionate about developing people, driving performance and making a real difference to patient outcomes.
What youll focus on
Leading and developing your team Youll manage, coach and mentor a team of Health Advisors, building capability, confidence and consistency in how they deliver patient care.
Driving performance through real-time insightYoull monitor call handling, quality and productivity metrics, using data to identify trends, address gaps and improve individual and team performance.
Creating a culture of support and accountabilityThrough regular 1-1s, coaching sessions and Annual Reviews , youll set clear expectations, support development and manage performance effectively.
Managing people processes effectivelyYoull confidently manage people matters in line with IC24 policies, including absence management, disciplinary, grievance and performance processes, ensuring fair, consistent and compliant outcomes.
Maintaining quality and patient safetyYoull oversee audits and quality assurance activity, ensuring adherence to NHS Pathways, national standards and IC24 protocols, and supporting investigations where required.
Supporting recruitment and onboardingYoull work with recruitment and training teams to attract the right people, support interviews, and ensure new starters are effectively onboarded and supported through probation.
Keeping the operation running smoothlyYoull respond to day-to-day operational pressures, including staffing challenges and system issues, ensuring escalation processes are followed and service levels are maintained.
Improving how we deliverYoull use feedback, audits and performance data to identify opportunities for improvement, contributing to service development and a better experience for both patients and colleagues.
The environment youll work in
IC24s Integrated Urgent Care service operates 24/7 within a fast-paced environment.
Teams work across a hybrid model, combining office-based and home working. As a Team Manager, youll provide visible in-person leadership, while also supporting colleagues working remotely.
Flexibility is essential, with shifts including evenings, weekends and bank holidays.
What matters in this role
You dont need to come from one specific background - but your approach to leadership is key.
Youre likely someone who:
Has experience leading teams in a fast-paced environment Isconfident using performance data and systems to manage and improve outcomes Communicates clearly and builds strong,supportive relationships Is proactive, organised and able to manage competing priorities Stays calm under pressure and responds effectively to operational challenges Understands the importance of quality, consistency and patient safety
Most importantly, you recognise that your leadership directly impacts the quality of patient interactions - and you take that responsibility seriously.
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Whats in it for you:-
Hourly rate of pay of £17.10 plus enhancements for unsociable hours Opportunity to join the NHS Pension Scheme Enhanced Bank Holiday rates Additional annual leave above statutory minimum Enhanced family leave (maternity, paternity and adoption leave and pay)Inclusive wellbeing benefits Employee Assistance Programme including free 24/7independent counselling and occupational health services Professional development opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS with barring disclosure and two references.
Closing date: 31/08/2026
We celebrate brave ideas and brave people. careers.ic24.org.uk
We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.
We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. Were dedicated to creating an inclusive environment where everyone feels they belong.
If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at [email protected].
About us
Integrated Care 24 (IC24) is the leading not-for-profit Social Enterprise that provides innovative and patient-focused primary care services. As an organization committed to improving access to health and social care, IC24 serves over 6 million patients, offering GP led out-of-hours services, NHS 111 support, as well as primary and secondary care support services. With a focus on reducing demand on secondary care, IC24 creates an environment that supports professional development, equal opportunities, and inclusion. They celebrate diversity and encourage applications from under-represented groups. Their work culture allows for flexible working arrangements designed to accommodate employee needs while ensuring quality patient care. They provide enhanced employee benefits, including access to the NHS Pension Scheme, employee assistance, and numerous wellbeing benefits. IC24's commitment is to safeguard and promote the welfare of their patients and employees, ensuring a safe, supportive, and inclusive environment.