PALL24 LeadNHS

Job summary

St Lukes Hospice is seeking an ambitious and compassionate clinical leader to become our Pall24 Lead, providing strategic and operational leadership to a new service supporting patients and families across six London boroughs.

Based within the Integrated Care Co-ordination Hub in Kenton, youll work at the heart of a multidisciplinary system alongside paramedics, NHS 111 clinicians and Frailty Consultants, helping to deliver responsive, high-quality specialist palliative and end-of-life care.

This new and innovative service will cover 6 boroughs of northwest London and will be based in the Integrated Care Co-ordination hub within Kenton giving you access to a dedicated multidisciplinary triage centre that directly connects you with paramedics, NHS 111 and Frailty consultants.

Main duties of the job

As Pall24 Lead, you will provide strategic and operational leadership to the Pall24 team, working closely with the Director of Nursing and Clinical Services, Medical Director, and multidisciplinary colleagues to deliver a safe, high-quality, evidence-based service. You will play a pivotal role in developing integrated care pathways, strengthening partnerships across health and social care, and driving continuous improvement to meet the changing needs of our community.

The successful candidate will have the opportunity to make a tangible impact on patient care and staff experience and service performance while developing their own leadership skills with a supportive senior leadership team.

As part of the requirements of the NWL ICB model of care, this service will provide support for patients and families 24 hours a day. Therefore, the post holder may be expected to work shift patterns including night shifts as part of the service development.

Job description

• Job Purpose and scope

Provide clinical leadership and management support to thePall 24 team, ensuring the development and delivery of a responsive, evidence-based,high qualityend of life care service.

Work with lead nurses and other senior staff to promote an integrated and cohesive team aimed at improving care and patient outcomes.

Responsible and accountable for ensuring a safe,effectiveand transparent service; including aspects of Health & Safety, Infection prevention and control, risk management and creating a culture of open discussion.

Work with the Director ofNursing and ClinicalServices and the Medical Director to shape our vision for the future ofthe Pall 24 service, engaging with patients, carers, key local stakeholders in health and social care to improve patient care, promote the role of the hospice, and ensurethe Pall 24 serviceremains central to the delivery of good end of life care.

Contribute to the wider strategic development of the hospice and help to translate local and national strategy relating to community services, enabling us to implement and deliver an effective service that reflects and is responsive to our current and future needs.

Deputisefor the Director ofNursing and ClinicalServices on specific areas of clinical practice and strategic development relating to your leadership remit. In the absence of the Director ofNursing and ClinicalServices,work with leadership peers to respond to enquiries, manage servicesand support the staff asrequired.

Working with the other clinical services leadspromotingan integrated patient service wide culture, which encourages seamless and cross department working and cover for team leads colleagues in their absence.

Participate in the clinical on-callrota.

• Main Duties & Responsibilities

Professional and Clinical:

• Be visible,accessibleand professional in your leadership and management of the service.
• Work with thePall 24 teamand other senior colleagues toensurethe delivery of a high quality, patient-centredservice that isevidence basedand responsive.

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• Represent the hospice at meetings and other public forumsasrequired.
• Promote the hospice and increasedawareness of the range of services provided,maximisingthe number and appropriateness of referrals.
• Work withservice leadand other hospice colleagues to ensure there is a clearly defined pathway for referrals to our services.
• Liaise with key professionals andpartnerorganisationsto ensure thePall 24 serviceisdeveloped to be responsive and to support the delivery of an integrated, patient-focused service.
• Maintain clinical skills and knowledge through clinical decision making and supervising nursing practice
• Promote awareness of safeguarding adults and children, highlighting any concerns to the Safeguarding lead for the Hospice.
• Be up-to-date and aware of current policy, innovations andevidence basedpractice, responding to new guidance and policy appropriately.
• Lead and support the team to openly discuss and challenge standards of individual practice, using reflection and critical incidents as a learning opportunity.
• Ensure that the dignity,safetyand confidentiality of patients arerespected at all times, and that all patients receive the highest possible standards ofcare.
• Promoteand role modelstandards ofbehaviourand professionalismwithin the Pall 24 team.

Managerial

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• The post holder willdeputisefor the Director ofNursing andClinical Services on specific areas of clinical practice and strategic development relating to your leadership remit. In the absence of the Director ofNursing andClinicalServices,work with leadership peers to respond to enquiries, manage service and support the staff asrequired.
• Work as a member of the senior clinicalteam to develop operational plans for improving and developing effective and efficient clinical services for allend-of-lifepatients and families/carers and the health and social care professionals who work with them.
• Work with the Director ofNursing and ClinicalServices and Medical Director to shape the vision and strategy forthe Pall 24 service, leading on negotiations with externalorganisationsasrequired.
• Work with thePall 24 teamto develop an annual work program, actionplanand review.
• Undertake such other duties and responsibilities as may bereasonably required, consistent with the scope and responsibilities of the role and clinical remit, as delegated by the Director of Nursing and Clinical Services.
• Work with the Director ofNursing and ClinicalServices andthe finance teamto effectively manage and proactively set budgets for thePall 24team.
• Work with the Director ofNursing and Clinical Servicesandthe fundraising teamto support the development of charitable bids and fundraising projects.
• Be responsible foradequate and safestaffing of the servicebymaintainingadutyrotaand monitoring absences and leave arrangements including the use of bank and agency staff.
• Work with Service Leads, People andOrganisationalDevelopment Department and Director of Nursing and Clinical Services to ensureappropriate advertising,selection, appointment and orientation ofnew staffand volunteers
• Ensure effective communication ismaintainedwithin theteam,through formal and informal routes.
• Ensureappropriate supervisionand support is available to the teams
• Assist in promoting a healthy and safe working environment by ensuring compliance with all legislation and appropriate regulations. This includesmaintainingsystems for the conducting of Health & Safety Audits, the completion of risk and COSHHassessmentsand for the updating and communication of all relevant policies.
• Ensureappropriaterecordingand monitoring ofall accidents,incidentsand drug errors, including the completion of incident reports
• Take part in the Clinical on-call rota.

Quality and Service Improvement

• Contribute to hospice policies and procedures and assist in carrying out regular reviews and audit of the service.
• Support thequalityprogram withinthe hospice, undertaking audit and implementing service improvements as required.
• Actively seek theviews of patients, visitors and staff as to the nature of the services provided and to constantly seek methods to improve them.
• Work with the Director ofNursing and ClinicalServices andthe Quality Teamto investigate complaints, implement actions and report improvements.
• Develop skills and confidence to contributeto the hospice service improvement program and lead specific projects, initiatives and innovations.
• Work with the multidisciplinary team to ensure appropriate mechanisms are in place to measure quality and effectiveness of our services.

Training and Professional Development

• Support the development of the hospice clinical education strategy and lead its implementation within your teams.
• Take responsibility for own professional and clinical growth, whilst seeking to broaden ones own knowledgebase and skills, maintaining a record of professional development.
• Take part in the hospice induction program, preceptorship programand the on-going support of new members of staff volunteers.
• Support the learning and development ofstudents, staff and other learnersin conjunctionwith the EducationTeam.
• Contribute to teachingprograms for staff within and outside the hospice.
• Engage in thetraining of volunteers who are assigned to workin clinical areas.
• Ensure the hospiceappraisal cycleis implemented for all staff working withinthe community serviceand support staff to access training and development opportunities asrequired.
• Promote awareness of the issues around safeguarding of patients,adultsand children, highlighting any concerns to the Safeguarding lead for the Hospice.
• Work with the Director of Nursing and Clinical Services to ensure the standards set by the Care QualityCommission,NICE guidance and other local,regionalandnationalbodies are adhered to.
• Contribute to the development of professional nursingpractice,demonstratinga commitment todisseminatinginformation,sharing experiences and quality improvement.
• Take the lead in fostering an atmosphere of learning and reflective practice, where critical incidents are a learning opportunity for all; promoting an atmosphere where reviewing and critical discussions of clinical problems can be aired by the multidisciplinary team.

About us

St Lukes Hospice Caring for Harrow and Brent St Lukes Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, each and every day. Supporting local people and their families is at the heart of what we do focusing on what matters the most to them is at the centre of our care.

The care we give is free of charge, available to all, and respects the cultures, religions, and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them.

We receive around 40% of our funding from the NHS and the rest is raised from the amazing generosity of the organisations and people who make our care possible. Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end-of-life care for local people.